We traveled to NY for a family vacation and stayed at the Benjamin. The room was beautiful and very comfortable. As soon as we entered the front door of the hotel we received friendly greetings from several staff members from the door man to the concierge to the front desk staff. It felt incredibly warm and welcoming.
The beds were wonderful and we each enjoyed picking out our own selection from the pillow menu. ( Such a fun and different idea) The hotel is located in a very convenient part of town, nearby the subway for easy exploration of the city. Each night before dinner we had a drink in the hotel at the Emery Bar. The staff was so fun and friendly and the wine was delicious. The concierge also made great recommendations each night for dinner and we couldn't have been more please. Upon our departure, the concierge was happy to print our boarding passes and we were on our way. I just can't say enough about the great staff and the wonderful stay that we had at the Benjamin. We will definitely be back!

The staff was friendly and courteous, they couldn't have been more polite. We loved the lovely sitting area upstairs from the lobby. Best of all was the wonderful nights sleep we had every evening while being right in the heart of Manhattan....

I recently had a 3-night stay at The Benjamin hotel and I would definitely go back on my next trip to New York. I should state up front that I got a very good discount through a travel site sale which swayed me to try this hotel. First, it is well situated in mid-town Manhattan right around the corner from a public transit station and there is a diner next door that does a heck of a breakfast business. But my main reason for wanting to return is the outstanding service that I experienced. Beginning with the very courteous receptionist who greeted me with a big smile to the room attendants who also smiled and bade me a good day to the friendly doormen and concierge. On one occasion, I rode in the elevator with a hotel staff person and he asked how I was enjoying my stay. I replied that I was enjoying it very much and he smiled and said "That's great! We love to hear our guests say that!" I also appreciated the fact that the hotel staff often anticipated my needs and offered assistance before I even asked. The attitude of the hotel personnel left quite an impression on me. My room was comfortable and had plenty of closet and drawer space. I slept very well in the comfortable bed and the hotel offers a "pillow menu" with about a dozen types of pillows that you can request to suit your particular sleep needs. The hotel features a nice fitness center that I took advantage of twice. So if top notch service and a good night's sleep are part of your agenda, give the Benjamin a try.

I've stayed at the Benjamin on numerous occasions, but over the last year it has slipped. What was once a well above average hotel seems to be slipping into the average category. On my recent stay I reserved a Deluxe studio which turned out to be a small room with no easy chair with a heating/air conditioning unit right next to the head of the bed. No way could I sleep at night with it running. In the morning my requested paper had not been delivered. While a small deal, its just part of the "slippage". I was smart to take the Beyond Breakfast deal which provided a full breakfast for two for only about $10-$15 more tax and gratuity included. It was a very good deal given the prices in the restaurant where for two it would have been $60. The problem was that service in the restaurant was poor (almost surly) and despite the restaurant being almost empty they seated a party of four so close to us that they almost sat in our laps. It was ridiculous.

I've always liked the Benjamin but its time to move on and find another hotel that is what the Benjamin once was.