I have stayed at the Gansevoort at least 25 times in the past 5 years, so you know they must be doing something right. It’s not so much what they’re doing, because service has always been spotty, but it’s more about what they did. And that was build a hotel with very spacious rooms, by NYC standards, in the heart of an amazingly fun part of town. Those two things are the real draw here. I come back here time and time again because of the rooms’ size. The beds are quite comfortable and a “king” is actually close to a real king size bed. Funny how in hotels the standards for bed sizes completely go out the window. The pillows, however, are far too smushy for me. I need to pile three of them up to get one firm pillow feel out of them. The closets are a very nice size and so are the bathrooms. The one problem with the bathrooms is the scalding hot bursts of water that always plague me no matter what room I’m in. It’s like they do not have scald-guard technology in their showers. Anytime someone in the hotel flushes a toilet, you’re going to feel a scalding hot blast out of your shower. This is a universal problem, and it happens A LOT. I’ve never stayed here and not had the issue. It really sucks. On the bright side, the water pressure here is very good. Toilets have these awesome ergonomic seats that I wish I had at home. Sinks and vanities are huge. Vanities have large drawers, and lots of them, to put your stuff in, which is good, because there aren’t too many places to put your folded clothes (stuff you don’t hang in the closet) in the room. The rooms are starting to show some age, however, and I think it’s time for a renovation. The flat screen TV is one of the most embarrassing things this “hip” hotel. My laptop screen is bigger than these TVs. And the reception on them is just awful. I know the hotel is in the midst of changing out the little TVs to much larger, wall-mounted LG flat screens, but they sure are taking their time. I was here in the Summer and had a room with one of the new TVs. It was awesome. But here I am, 4 months later, and the room I’m in still doesn’t have one of the new TVs. There are no DVD players either (except in the suite or by request) and I think that’s really weak. The carpeting is showing quite a bit of wear and tear too at this point. The mini bars are okay. The dry stuff is kind of boring. They need to update what they offer and knock it off with the “mile high” kit kind of stuff and focus on tasty items that will tempt me. The fridges don’t really keep stuff too cold and they are pretty tiny and overly packed with items. The beer selection is weak. Either Corona or Heineken, both in a can. I think they might have Amstel Light bottles too. I hate all of those choices though. Especially when they are warm. There’s no such concern about choice when it comes to water. The hotel offers like 4 or 5 different bottled waters in your room, along with some stupid “dream water” and an energy shot. The clock radios are old and outdated but do have a docking station for your iPod. The heat/AC controls are nearly useless. This is a very disturbing trend in NYC hotels. I have no idea why, but no matter what temperature you want your room at, you cannot count on the thermostat in your room to get it there. You’re pretty much at the mercy of the hotel. This is one of my biggest pet peeves in NYC hotels.
As for the service in the hotel, it is getting better, but is still not great. Like I said, I’ve stayed here so many times in the past 5 years. I wouldn’t say I’m a regular, but I certainly would expect that they would have my personal information on file, yet they ask me for it every-single-time. Its maddening. And they never ever welcome me back when I check in. On top of that, I know my travel agent gives them my preferences when making a reservation yet time after time I don’t get the type of room (bed size or location) that I’ve requested. Invariably, I have to go through this dance where I check-in, go to my room, and then call down to change. This was a huge problem for a while when they kept putting me on the smoking floor. Oh they will never admit it, but the 6th floor is definitely the smoking floor and if your on floors 5 or 7, you will get smoky smelling air coming through your vents. You can request an ionizer but that doesn’t really do much. Housekeeping is excellent and they do a great job of keeping your room spotless if you tip them every day. Well, you don’t have to tip them, but they deserve it, so don’t forget them. One of the most annoying parts of the hotel is the club up on the roof. It’s not loud so that’s good, but the elevators, especially at night, are often loaded to the gills with trashy (and trashed), overly cologne and perfumed club goers. On most nights, there are bouncers at the front door and elevator who treat you, a paying guest, no different – or actually worse- than the club goers. It’s really disheartening.
Almost forgot the pool. In the summer this is a nice option in NYC, if you can find a place to sit. Unfortunately, the seating around the pool is severely limited and people like to pull the lame move of putting a shoe or hat on a lounge early in the morning and then come up to the pool around noon, having “reserved” their chaise. The lifeguard looks the other way at this practice and it really sucks.
Overall, the Gansevoort is a great place to stay either for business or pleasure. The rooms are spacious and clean and have cool automated window shades that open and close with the push of a button by your bed (too bad they do not block out sunlight at all though). Service, like I said is slowly getting better. I think the front desk gets less and less indifferent I come largely due to the hotel losing guests to the “hot” new hotels in the area (The Standard, and the Dream Downtown which sucks, by the way). Give the Gansevoort a chance, I’m fairly certain you’ll like it, and it’s much better than the newer hotels in the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 November 2011
Dear “Aloe Keef”,
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We would like to thank you for taking the time to communicate your feedback in this forum.
Please, first and foremost, allow us to apologize for the disappointment experienced on your most recent visit to the hotel. As you are aware (being a valued repeat guest) this hugely successful property is now in its 7th year, so we are very happy to announce that we are about to commence with a project to enhance & upgrade our guestrooms in early 2012. The new flatscreen tv project is on going & has taken slightly longer than expected due to lead times, however our anticipated completion date for all 186 rooms is within the next 6 weeks. We are also in the process of updating our mini-bar product for 2012 & greatly appreciate your input. It is a concern for us that your room preferences are not being addressed prior to arrival & I can assure you that any service deficiencies will be promptly addressed internally. If you would be so kind as to contact firstname.lastname@example.org who would be happy to assist in updating your guest profile & ensure that all of your preferences are noted. We truly hope that you will come back to stay with us soon & afford us the opportunity to recover from this shared disappointment, as well as to see the wonderful upgrades that will occur. Warm Regards, The Executive Team.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC