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All reviews madison square garden penn station new york the breakfast area times square free breakfast bagels rooms are small front desk staff stayed here for nights around the corner business center big apple street noise msg nyc chelsea
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Reviewed 7 September 2014

A really first-rate hotel! This was our second visit to the Holiday Inn Express Madison Square and, if possible, the service we got there was even better than the last time. Staff are unfailingly courteous, friendly, and helpful. Breakfasts were ample and varied. If you like hot or cold breakfast you’re likely to find it there. Rooms are clean and comfortable and the housekeeping crew does a top-notch job. We are particularly indebted to Ana Chervenyak who did a monumental job of securing our boarding passes when the airline website was not working properly. General Manager Gary Mark DeSoiza is doing a 5-star job with this establishment!

Ron & Dorothy Kickasola, North Carolina

Room tip: Higher floors have less street noise. We were on the 5th floor and it was very quiet.
Date of stay: September 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Dorothy K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gdesoiza, General Manager at Holiday Inn Express New York City - Chelsea, an IHG Hotel, responded to this reviewResponded 23 September 2014

Thank you Ron & Dorothy,
I really appreciate you taking the time to review your experience. It was a pleasure meeting you at the hotel. We really appreciate your loyalty and I hope that you will contact me when you plan to return again
gary.desoiza@hhmlp.com

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Reviewed 7 September 2014

Stayed here from 1st Sept - 5th Sept , great location, lovely Clean Rooms , beds were superb as I suffer with my back but had no problems at all (thumbs up on that ) the Staff always had a smile on their faces and have plenty of knowledge on the best way to get around.
That was great me and very helpful.
Breakfast had plenty to choose from Hot and Cold (try the pancakes) their brilliant machine makes it all for you , just touch a button .
Ask for a room on the tenth floor at the front as we had a good view of The Empire State Building and at night it's all light up , looks 'superb' (well for me it did).
If I go back to New York in the near future I would choose to stay here with out having to think of trying some where new.
So all in all this was a fantastic holiday certainly lots of laughter and Great Memories , which we will always have and remember with a 'SMILE'.

Room tip: The higher levels give the best views (at the front of the hotel).
Date of stay: September 2014
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank clumsey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gdesoiza, General Manager at Holiday Inn Express New York City - Chelsea, an IHG Hotel, responded to this reviewResponded 23 September 2014

Thans for such a fantastic review. It's always nice when a guest speaks about "a smile", "Great Memories" and "laughter". We're happy to hear that you slept well, enjoyed breakfast, got to see the Empire State Building, and that our staff was attentive. I really hope that you will stay with us again.
Please feel free to contact me personally when you do.
gary.desoiza@hhmlp.com

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Reviewed 6 September 2014

This was not what I usually get in a Hoiday Inn express. Room was very small. Dresser was broken and room was dark on the 15th floor. Computers were out of order or locked up. and no one could get the printers to work. Reception staff was great,especially Frankie; He was the best part of the hotel.

Date of stay: August 2014
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank John Joanne T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IHGCare, Guest Relations Manager at Holiday Inn Express New York City - Chelsea, an IHG Hotel, responded to this reviewResponded 21 September 2014

Dear John Joanne T,

Thank you for sharing your feedback regarding your stay. I am happy to know that you liked the service received from our reception staff. Guest satisfaction is important to us and we try our best to make sure all of our guests have a rewarding experience at our hotel. However, I am sorry to read that you did not enjoy your overall experience with us due to the size of the room and the condition of the dresser. I appreciate you letting us know about these unsatisfactory circumstances as this is our best means of improving our efforts.

Sincerely,

Charisse V
Case Manager
IHGCare

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Reviewed 4 September 2014 via mobile

The building is kind of old, but very well maintained.
Rooms are very small, i had a double room which extremely small, but again, it is New York...however, room was very clean and no musty smell whatsoever, no noise from outside.
Reception Staff was great and accomodated everyone of my requests.
Breakfast was very good and adequately and frequently replenished.
On weekends (sat-sun) and also friday after 7pm, park in front of the hotel for free if you find a spot and save yourself the 35$ parking fee.
Shower was pretty clean.

Date of stay: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank RedOne_E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gdesoiza, General Manager at Holiday Inn Express New York City - Chelsea, an IHG Hotel, responded to this reviewResponded 23 September 2014

Thank you Red One!
That's a great tip about parking! I didn't realize that.
We really appreciate your comments about our cleanliness , our breakfast and our staff.
Washington D.C. is not that far away. So we hope that you will choose to stay with us again.
gary.desoiza@hhmlp.com

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Reviewed 4 September 2014

My experience made me want to boycott the Holiday Inn brand forever, but since I have calmed, I'm sure I will… just not this one. Besides from the easy proximity to MSG, it was bad! We got in on a 1230am train, so we checked in very late and we were only staying 1 night. The lady behind the desk asked me "Why would you spend so much for 8 hours?" I booked online thru American Express, so I didn't expect a great room with a view, but I also didn't expect the forgot room 112 that probably hadn't been cleaned in 2 months. I spelled my name, Brian, in the 1/4 inch of dust on all the furniture, check and see if it's still there (see photo below). We came and went 3 times during our 8 hours there (obviously we went out until 4am, got breakfast at 8, then checked out). In all 3 of these exits and re-entries the desk attendant didn't bother to look up from what ever they were doing once. I hate being the guy that only writes a review when its bad, but to be quite honest, Holiday Inn should be ashamed of my experience as it tarnishes, at least till that day, was a reputable brand to me. This bad review will inspire me to write good reviews though, so at least there is some good coming from this.

Date of stay: August 2014
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
3  Thank brianevella
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gdesoiza, General Manager at Holiday Inn Express New York City - Chelsea, an IHG Hotel, responded to this reviewResponded 23 September 2014

Dear Brian,
I can only apologize for the experience you had at our property. Most of our reviews compliment our cleanliness and the attentiveness of our service. I've reached out to our Housekeeping Management to determine why a room would have been made available to a guest; without a proper inspection.
In reference to the comment from the front desk associate about spending so much money for such a short amount of time: I realize that the comment seemed inappropriate. However, I'm sure she was trying to be empathic to the short time you had to rest and enjoy your stay in NYC.
I also apologize for any lack of attention and eye contact during your overnight entrances and exits. I can only assume that the agent was caught up in their administrative tasks and auditing that take place in the wee hours. Still, a smile and nod take little effort.
I urge you to contact me at your convenience. Our property is not one to boycott and we always learn from this mishaps. I would like to encourage you to visit us again.
gary.desoiza@hhmlp.com

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