It has always been a dream of mine to stay at the Plaza. I am also familiar with the excellent service offered by other Fairmont Hotels, so I was really looking forward to my stay.
The service could use some improvement- although I requested two beds in my room (as I was staying with a friend), they told me there were no rooms available with 2 beds, and that we would have to share a bed or put a cot in the room. I've seen photos on this site of rooms with two beds, and would have expected them to contact me to advise that my request was not available so as to avoid the awkardness of having to sort out sleeping arrangements on the fly!
The room was decent sized, and very opulent (esp. the bathroom). The location, obviously, can't be beat. I felt special arriving and departing during my 4 day stay, although I did feel as though staff made us feel more like tourists than guests. While the concierge was exceptionally helpful and assisted with a number of dinner reservations, every time we inquired about the use of the hotel's car (which we were told would take us anywhere in a 15-20 block radius) we were always told the car was busy, no matter how many hours ahead we asked and even when the car was sitting outside when we went to hail a taxi.
The check-out experience left me with a sour note, as I was informed that the hotel car (which was sitting outside) simply couldn't take us to our next destination (even though it was in the driving radius) because the chauffeur didn't want to scuff his trunk with our luggage! After spending what we spent for the rooms over 4 nights, room service (incl. $20 for drip coffee), and the bar tabs in the lounges and bars, I would think that the hotel's car trunk would garner less priority than me.
So now I have stayed at the Plaza- next time in NYC I will pick a 5 star that warrants the accolades.
- Also Known As:
- Plaza New York City
- Plaza Hotel New York City
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