The Plaza is almost a must but because they know it they can get a little cocky!! It is a beautiful place and if you stay there you must know that you have to pay for their fame. And that is no problem as long as they do not become ridiculous!!! I stayed in a regular room for one night and i requested a kettle to boil water and make tea, no problem. The day after i changed to a suite and they called me to tell me that there was a 15 $ charge for that, INCONSISTENT!!! I had several friends coming to visit so i was ordering wine almost every day, usually they would bring nuts or similar. The only day that they didn't bring them, i called telling them that they forgot the nuts and what was my surprise when i see a 40$ charge for the nuts, once again INCONSISTENT!
On another occasion my fiend came by and we decided to drink the champagne from the mini bar so i called for champagne glasses. To my surprise they called me to tell me that there was a "corkage fee" for champagne glasses; i said "i´m sorry, you don't understand, i am not drinking my own chamagne i am drinking yours"....Still they insisted on the corkage fee (they even admitted to me that it was RIDICOULOUS). As far as i know "corkage fee" aplies to a bottle that you bring not to one that you pay for! It gets better....The day after i ordered a bottle of white wine and i told them to bring it with champagne glasses because i like my wine in champagne glasses...obviously they brought them without "corkage fee" and when i asked the waiter he told me the glasses were complimentary because i had ordered the wine. So what? drinking from the mini bar is not the same as "ordering" from them? so are guest that want to drink champagne from the mini bar supposed to bring their own champagne glasses??? TOTALLY ABSURD for a Hotel with the reputation of the Plaza.
On the good side the rooms are very confortable, bed is great, amenities top quality and service is pretty good. Concierge service is great and people at front desk very helpful. Location unbeatable. Food courts at basement are FANTASTIC!!!
will i stay again?? YES!!! (but i will bring my own champagne glasses)
Ps. Mr General manager you need to fix somethings at your hotel