Stayed here in early October 2011 for three nights.
The good: If you love the LES and Soho (I do), this is a great location. My wife and I stayed in a studio suite (which can accommodate up to 4), so with the kitchen and separate bedroom the stay was more like apartment than hotel living. Whole Foods is two short blocks away, making it very convenient to stock up for use of the kitchen. We booked far enough in advance to obtain a reasonable rate for this time of year.
The not-so-good: You'll have to order out for service and hospitality. They were friendly enough whenever we went in and out, but whenever we had a request, we were reminded that they keep their costs down by not investing in hospitality training. We arrived shortly after 8 a.m. to check in and were immediately informed that check-in was at 3 p.m., but they could hold our bags. I asked them to please check the reservation: we had anticipated this, and had reserved an extra night, so we could have our room upon arriving after our overnight flight. They quickly recanted, but this was just the beginning of an attitude that begins with "the customer doesn't know what he/she is doing,"
After day one, we returned to find that neither my wife, nor my card key worked. We were admonished to keep the room keys away from our credit cards. Once again, the customer is suspect; they couldn't possibly have keyed two cards incorrectly, but both my wife and I carelessly demagnetized the room cards. We were further reprimanded for leaving the privacy sign on our door all day, which prevented us from receiving towel service that day. (I was under the impression that there were no automatic services, so I didn't think to remove the sign when we left for the day.
Finally, when we requested a 1 p.m. check out, we received the automatic response that they were fully booked, and that check out time is noon - and that we should be happy with that, because 11 a.m. is the customary check out time. I reminded the attendant that we paid a full extra night, in order to check in at 8 a.m., and questioned whether asking for an extra hour on a four night stay was unreasonable - but he was not impressed. However, he graciously gave us the extra hour.
The bottom line:
If you get a good rate and want to indulge in the fantasy of living in an apartment on the border of LES/Soho with a grumpy landlord, then this is the place to book your experience. If you expect service with a smile, then this should not be on your list of alternative abodes.
I am giving them a good review, because they don't even pretend to be service oriented, so expectations should not be high.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC