We have just returned from staying in this hotel for 4 nights.
The good points - location, large room & free wifi
The bad points - some rude staff (not all), not overly clean, very run down and in need of a major revamp, very noisy in room air con
When we arrived a large party arrived just as we did. I was at the reception desk as the party leader rudely came over and interrupted and the desk staff ignored my 1/2 processed arrival to deal with him. When they returned to me they just handed me a key and didn't even apologise - RUDE
The rooms are large and the one we had was on the 12th floor facing to road. It was fairly quiet apart from the air con which couldn't be left on at night as it was worse than the street noise!
The room was in need of decorating and a good clean. The day to day cleaning was done but there was dust on the doors, picture frames and just in general areas (plus hair in the bath!)
The hotel is in a great location walking distance to Grand Central, Times Square, 5th Avenue, Bryant Park just to name a few.
If location is what you are after this hotel is ideal just don't expect to much.
With a little TLC and customer relations training this hotel could be perfect
If you are planning to visit the 9/11 memorial you must do so in advance. Tickets are only available online and sold out until mid July!
- Also Known As:
- Bedford Hotel New York City
- Bedford Hotel New York
- Hotel Bedford New York
- Bedford New York City
- Official Description (provided by the hotel):
- European style boutique hotel, traditional style - Just east of Park Ave, near Grand Central Station -Walk to United Nations. ... more less
- Reservation Options:
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