We bought the pre-purchase rate for this hotel and were really pleased at the savings. The location is outstanding. Close to most everything, including subway. The hotel seemed like it was purchased by Hilton from some other hotel brand and modified a bit to suit Hilton's style. It was dated and confusing. The lounge is right at the front desk and the smoke was awful while checking in. Moreover, we had to wait in line to check in at 3:20 pm for about 10 minutes. That is really bad by any standard. Then as we walked to the elevator we are hit up by a sales person for Hilton vacation club sales. REALLY???
I suppose the room size is to be expected in New York City, but it is pretty small. No view except for the building twenty feet across the alley. The furniture and bedding was top quality Hilton is famous for. The bathroom was really small and the plumbing a bit dated, a bit drippy. Toilet seat (does it matter? yes.) was one of those cheap thin plastic type that twist and move around you can buy for under $5. The hotel can do much better than that! Rooms were clean, towels were fluffy and thick. Water was hot and always fast to come on.
In New York, there is always the sound of construction going on. Even in the hotel. A jack hammer was pounding away on the floor directly above ours three mornings in a row starting at 9:00 AM. I know that no time is great for repair or remodeling work, so we were just unlucky with it.
Hotel staff were very polite, but "New Yorkish" friendly. Would we stay at this hotel again? Only if we could get the same rock-bottom prices we grabbed on this stay. It is absolutely not worth the rack rate, and you shouldn't expect much of a Hilton Doubletree experience. I think they are trying, but are struggling to bring it up to Hilton standards. But, it is New York, not Maui!
- Also Known As:
- Doubletree New York City
- Doubletree Metropolitan Hotel
- New York City Doubletree
- Doubletree Metropolitan
- Doubletree Metropolitan New York
- Doubletree Metropolitan Hotel New York City
- Official Description (provided by the hotel):
- DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports.Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more less
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