The Sanctuary Hotel has one of the best concierge staffs we have ever experienced. Brandon, Jimmy, and Jacob were ready and eager to answer all of our questions, recommend restaurants and shows, and run errands if need be. The day of our arrival our rooms were not ready and they made sure we were comfortable and fed. The dining locations they recommended were truly local spots, unique experiences, and fabulous food.
We were located two blocks from Times Square so if you are in the city for theatre and sight seeing this is a perfect place to be. If you want quiet and out of the way....not so much.
The roof top bar was a nice plus. We didn't eat in the restaurant, but they do serve a light breakfast for free each AM. (cereals, fruit, pastries, hard boiled eggs, juice, and coffee)
We were well prepared for a small room because their website is pretty clear about it. However, I would never book the superior room again. Small is an under statement! There was no place for two people to unpack, it was dark and dreary due to the windows being frosted and looking out on an alley, and there was no more than two feet of space around the bed. It was also extremely noisy since the bed was literally two feet from the door. There were no walls to buffer hallway sounds. Fortunately, we were able to upgrade to the Deluxe King and it was a world of difference. Two closets, space to move, a bench, two sinks in the bathroom, and two windows with sunlight!
The beds were comfortable, but not the best I've ever had.
We would stay here again because we love the small size of the hotel and the pampering by the staff makes it all good!
- Official Description (provided by the hotel):
- The Sanctuary Hotel New York is located in the heart of midtown and steps away Times Square. This discrete boutique hotel offers highly personalized service with Sanctuary’s very own S.T.A.R.™ Program (Service Tailored to Any Request). Luxurious rooms are decorated with a rich warm palette that includes deep orange, chocolate brown and cognac. Leather headboards and crystal chandeliers add a touch of glamour, with pillow-top mattresses that compliment imported European sheets, duvets and terry. Each room includes iHome stereo systems that supports iPod, iPhone and iPad, HDTVs complete with premium movies, and Eco-friendly organic bath amenities. Sanctuary Hotel features a fireplace-adorned lobby with an energetic bar lounge offering signature cocktails. The hotel provides • Free Continental-style breakfast buffet• Free Wi-Fi• Free access to Equinox gym. S.T.A.R.™ Experience Managers are available to assist you with transportation services, restaurant reservations, theater and event tickets, to spa appointments or anything else that your heart may desire. ... more less
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