I stayed here for three nights to attend a conference in March. As others have noted, you check in at ground level, then take an elevator to the lobby which is about three flights up. The lobby is a good space, with two limited service restaurant/bars at each end (R-lounge, Vivid) and a small lobby bar. The rooms are very nice in typical metro-chic Renaissance style. You have a very good desk, tv, and a decent size armoire. The room I was in had the tub replaced with a walk-in shower, which was fine for me. Ice machines are not on each floor so you probably will have to call the bellman or take the elevator to three floors that do have them. Being a Gold Marriott member, I was given the three vouchers for a free appetizer and soft drink (one for each night of the stay). This is very generous of the hotel and shows their great service as the value of the voucher is easily around $20. Service is fantastic in the R-lounge (I had Kelly for my server one night and she was good I almost ordered a Rueben flatbread pizza because she recommended it and I don't even like Rueben's). Service in Vivid is so-so at best. I had to use my voucher there the last night as the other bars where closed for a private function. Vivid does not have as great a views and many of the selections on the menu were not available. I can't be too upset since I wasn't paying that much with the vouchers. There is no coffee shop or stand, but there is a Starbucks just outside the hotel. My only complaint was that at breakfast one morning there were no bagels!!! In NY, that is shocking. It's like not having begneits in New Orleans or croissants in Paris. Seriously, the breakfast was great as was the service. If you are a Marriott customer, there is no comparison between this hotel and the Marriott Marquis down the street. Stay here if you have the choice.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC