The hotel itself is fine. The view is nice, especially if you have the rooms facing the bridge or the cityscape, even if you have the center window you still get a nice view of the city. My boyfriend and I got the hotel because of the nice view, when we got into our room we ran into our first issue, the curtains wouldn't go up. We called the desk and they sent people up very quickly to fix it, which was greatly. But later on into the night the sound of people in the hallway and next door was too much. I know some people take "thin walls" with a grain of salt but, no, seriously... these walls were thin. I am not a light sleeper by anyones standards and it didn't affect my sleep because of that but while we were getting settled in it sounded like the girl giggling next door was in the room with us... it was eire how clear she sounded. Also, the A/C unit was ridiculously loud and it kept turning on and off so instead of you getting use to the sound and tuning it out it would go away and thunder back up again. Terrible.
Now to the worse part of the stay... Check out is usually around 11am, right? And most places are pretty lax about these things unless they have people coming which then I totally understand I'll be out when the scheduled check out time is. But when the door clearly has the "Do Not Disturb" sign on it and housekeeping totally disregards this knocks and then just comes right in... wtf? I was super tired so I honestly thought that I dreamt this but that really happened... at 9am. Our check out time wasn't until 12pm. She came back again, and again let herself in. Then around 12:30 the front desk calls to see if we wanted to stay another day, we told them no and they kindly let us know that if we stay pass 1:30 that we would be charged a half a day and that we would have to be out by 4pm.
The hotel itself wasn't bad, I just hated the service. Get better customer service and this wouldn't be bad.
- Also Known As:
- Bentley Hotel New York
- Bentley Hotel
- Bentley Hotel Nyc
- Bentley Hotel New York City
- Bentley New York City
- Bentley Hotel Ny
- Hotel Bentley New York
- Official Description (provided by the hotel):
- Located on Upper East Side - Hotel features floor to ceiling windows with beautiful views of Manhattan skyline and river. ... more less
- Reservation Options:
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