We arrived to find that the room we booked was given away to someone else last minute because they wanted it for two nights. I specifically called the inn two months in advanced and discussed with the owner that I wanted a quiter room at the back of the hotel( I had read the reviews and knew my husband would not like a noisy room). It was not until we were all checked in and paid that the receptionist gave me the keys to a different room from the one booked. When I questioned her; she did not miss a beat in telling me that this was a better room and that they had already given our room away to another booking. Why have a guest choose a room if you are going to change it on them???? Not once was I told that this was a possibility; in fact the confirmation I received a few days prior to arrival was confirming our room choice. The two night guest should have been put in two different rooms, one for each night...that is what you get for booking last minute. I have worked in the tourism business and that is not out of the realm for last minute bookings.
It would not have bothered me so much if they were upfront about the room change and offer some kind of compensation; but they were hoping that I would not notice.
The room was extremely noisy from the huge semi trucks that roll though town. When the train went by; my husband literally leap out of bed because of the noise.
When I spoke to the owner the next morning she said that she had never heard of the rooms being noisy...maybe she should read the reviews. She suggested the windows had been left open but I had checked and they weren't. Her offer to do something to make up for the deciet and noise was too late and should have been offered the night before.
The hotel is conviently located and the room was clean. The suite concept was good.
I detest it when people are so untruthful and deceitful and that is why the rating is so low.
If choosing your room's location is important to you...don't choose this hotel!
- Official Description (provided by the hotel):
- The James Gettys Hotel is an all-suite boutique hotel with the personality of a traditional bed and breakfast. This historic property offers twelve tastefully-appointed modern suites, each with a bedroom, comfortable sitting room, kitchenette and private bath. Whether you stay a day or a week, our commitment to each guest is the same; we offer a relaxing atmosphere and friendly services that will aid you in experiencing all that Gettysburg has to offer. Details like our home baked continental breakfast basket, packets of freshly ground French roast coffee and spa-quality toiletries will help you greet each day with renewed spirits. Come see why so many call the James Gettys Hotel their home away from home! ... more less
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