During a business trip in March 2012, I took a group of colleagues based on the top ranking (about 15 out of more than 900 restaurants in Jax) on trip advisor.
The restaurant was my choice based on the overall ranking and for a business setting, that was embarassing.
First, the restaurant is tacky and more of a drinking hole than a restaurant.
You first order at the cashier, then they serve the food in plastic plates and plastic silverware.
I had to ask the waitress to take the order at the table to minimize the impact of the poor restaurant choice I had made...
Conclusion, restaurant and food is "Mall Food Court" type and quality at best. It is a big no-no for business or anything half formal. If you want to go for a beer with some friends and have good food to accompany the beer, then it is the right place and would go back under these circumstances.
I am giving such a poor review to warn "out of towners" due to the high ranking from trip advisor, which had never been wrong to me so far until now, I was expecting a higher quality mexican restaurant like the "Tortilla Factory" in Phoenix, but was very disappointed when arrived on site and realized it was just low grade that was over rated...
The staff was friendly and did the best they could to accomodate us when they realized we were looking for something more formal.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 August 2012
@cac2222 — We're sorry to hear you were misled regarding the type of food and atmosphere we deliver. Tijuana Flats, as you now know, is a "fast-casual" restauant where guests order their food at the counter, pay for it, and then it is brought out to them by our servers.
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It's an eclectic, irreverent, fun atmosphere for most, and we're sorry it was not suitable for what you intended. If you'd like to discuss your complaint with us any further please email us at Facebook@TijuanaFlats.com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC