I had an opportunity to stay at this hotel recently and was surprised at the nonchalant attitude of the young lady at the front desk ( 02/02 9-5 shift). Normally, Marriott hotel staff members are gracious and hospitable...my suggestion...one more review of the customer service manual as it could really make a difference. I had to prompt her to share information on the hotel... breakfast hours, workout center.
The accomodations were great... too bad the personnel (day shift) was not a reflection of standard Marriott quality...
A customer that hopes personnel receives better training...
- Also Known As:
- Fairfield Inn & Suites Baltimore White Marsh Hotel Baltimore
- Fairfield Inn And Suites Baltimore White Marsh
- Fairfield Inn & Suites Baltimore White Marsh Hotel
- Fairfield Inn Baltimore
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