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Pier 5 Hotel: Traveller Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveller Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 85 Reviews
5.0 of 5 stars
15
4.0 of 5 stars
23
3.0 of 5 stars
5
2.0 of 5 stars
17
1.0 of 5 stars
25
TripAdvisor Popularity Index:
  • Measures overall traveller satisfaction based on ratings, reviews and other sources.
#38 of 72 hotels in Baltimore
Show Hotel DetailsHide Hotel Details
  • Hotel class: 3 of 5
  • Rooms: 64
  • Address: 711 Eastern Ave Baltimore, MD 21202
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: Art-Deco-style 3-story Hotel located directly on Inner Harbor, adjacent to National Aquarium. This description is based on information provided by the hotel.
Business Centre Pets Allowed Restaurant Room Service
Check Rates: £181 ($278) Avg. Price
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TripAdvisor Traveller Reviews

Reviews of Pier 5 Hotel

( 3-7 of 85 )
“My experience was fairly nice”

Pier 5 Hotel

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4 of 5 stars
Castle Rock, Colorado
4 Oct 2008

I stayed at the hotel for one night, September 25th, and overall my experience with the hotel was good. I booked online with the 14 Day Advanced HM Magic Package. Others have written that there was an activity fee and things that you don't get when reserving online and that was what I got. Though they let you know this when you check in. Others have written that when checking in that the front desk doesn't seem to know that you even had a reservation with them. I faced the same thing, but they had no problem putting the reservation in right there and then. I was in room 208. This was a two double bed room with a view. When I reserved online, they had asked if I had any requests that they couldn't guarentee, but would try to get for me. I had requested a balcony and got the request. I have posted pictures of the room. Others also have written that the walls are paper thin and they are correct. My room had a door that I would assume that they use as a connecting room type of thing, but for me wasn't necessary and was kept locked. I did have people in the next room that I could hear their conversations as well I'm sure they could hear mine. I would definitely suggest that the hotel do something about that. You needed a security card to get to your floor and room. I also stayed at the Peabody for a night and while with the Peabody the card you used was needed for the elevator, at the Pier V hotel you need it for your floor. There are doors on your floor that you need to go through to get to your room. The only way to access the door is through a security key. This was fine for me. I had a view directly across from the Aquarium. They did offer the crab event that others have mentioned, but unfortunately I did not have the time to take the offer. The hotel sent me a survey, that I intend to fill out, via my email. They asked if everything was alright. I had visitors who were coming to visit that did not know which room I was in. I had the front desk call my room if they asked for me. I had pizza delivery. Any services or questions that I had were taken care of. It wasn't a ritzy hotel with pampering and fluff, but it was a nice hotel. I am familiar with the Baltimore area and grew up in and around the area. It is located conveniently right by the water on the Aquarium, Little Italy, Fells Point, Canton, etc. side of the Inner Harbor. It is a little farther away from the ballpark/stadium side of the Inner Harbor. Though the hotel does offer valet parking, I knew I was going to be using my car frequently so I parked at the Pier V parking garage that is next door to the hotel. It would be cheaper for those who are not parking their car there for long or overnight. It was also convenient because the garage has a system that you can access your car at any time of the day or night. There are some garages that close and you are not able to access your vehicle until the next day when they open. I had not written this before, but when I lived in Baltimore I would take trips out of state and leave my car parked in a garage. On one of these trips I needed to get a cab to a bus terminal. It was raining and too early in the morning to flag down a cab around town so I happen to walk by the Pier V hotel. They had someone working out in front of the hotel and I asked if it would be alright if I could get them to call me a cab. They did and even let me wait in the lobby for it. It saved me a tedious trek around to find a place where I could find a taxi at that time of the morning and was amazing to me that they would even bother especially since I was not a guest staying at the hotel at the time. That one brief experience truely made me feel the kind of quality that this hotel held.

  • This TripAdvisor Member:
    • Liked — The service at the hotel was very good
    • Disliked — The wear and tear on the hotel needs improving especially for the price they are asking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sweettooth's Summary
Date of Stay: September 2008
Travelled with: Friends
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: 16 February 2005
  • My ratings for this hotel are:
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check-in / front desk
    • 4 of 5 stars Service
Would I recommend this hotel to my best friend?
Absolutely!
I recommend this hotel for:
Girlfriend getaway, People with disabilities, Older Travellers, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Business meeting / Event, Other
Was this review helpful? Yes No
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Average price*: £181 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Not Impressed”

Pier 5 Hotel

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2 of 5 stars
Springfield
29 Sep 2008

I was extremely disappointed with the miscommunication over the rooms and booking double beds. I booked two rooms via a 3rd party vendor. I requested double beds in both with a rollaway in one since we had 5 people. I even called the hotel directly to verify everything was all set with the double beds and rollaway one month and one week prior. Both times it was indicated it was all set by the hotel staff. Upon arrival we received two rooms each with a King size bed and no rollaway. I called the front desk and they said because the hotel was booked solid they give preferential treatment to customers who book directly through them not 3rd party vendors as I did. I inquired why I was told everything was all set and they said I should not have been told that as it is not their policy. I arranged for us to get rollaway beds and had to be somewhat firm in the fact I should not be charged for them before they finally agreed. It actually took several hours and calls to the front desk throughout the first day until they finally brought beds to our rooms as we agreed upon. Each time they indicated they would be right up. I have booked rooms at many other hotels via 3rd party vendors before and never experienced this type of problem. The Hotel and area itself was nice, but beware if you are trying to get a room with double beds as you might not get what you are expecting, even if you call to confirm.

  • This TripAdvisor Member:
    • Liked — It was close to the Ball Park
    • Disliked — Didn't provide accommodations we expected.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BobRoux's Summary
Date of Stay: August 2008
Travelled with: Friends
Visit was for: Other
Age group: 35-49
Member since: 29 September 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location (e.g., convenience, views)
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
Probably not
I selected this hotel as a top choice for:
Sporting event
Was this review helpful? Yes No
Check Rates
Average price*: £181 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Loud, loud, loud!”

Pier 5 Hotel

10 Sep 2008

Their property is goregous, but they need some serious sound insulation. We heard when the restaurants downstairs closed and when the party upstairs let out. The revelers all flowed into the central atrium to continue their conversations and good times really late at night. You expect big city noises when staying in the heart of the city, but the dumpster being emptied at 3:30 a.m. did nothing to help the night's sleep. Nor did the "amorous" relations of the couple next door to us around 4:00 a.m. Maybe the dumpster woke them up? Anyhow, I can't think of a worse night's sleep - even as I write this review nearly three years later!

  • This TripAdvisor Member:
    • Liked — Pretty, location
    • Disliked — tissue-paper thin walls
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J_and_N_in_FL's Summary
Date of Stay: December 2005
Travelled with: Business colleagues
Visit was for: Business
Age group: 25-34
Member since: 19 August 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 5 of 5 stars Location (e.g., convenience, views)
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Check-in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
Check Rates
Average price*: £181 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Awful”

Pier 5 Hotel

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1 of 5 stars
Eastern Shore Maryland
9 Sep 2008

This place is not a Five Star Hotel. When we arrived we had to wait fifteen minutes before anyone checked us in, and it wasnt because alot of people were checking in, the guy was on the phone with a personal phone call. After we finally checked in, the gentleman forgot to explain that we needed our key cards to get to the third floor, there is a sign in the elevator but its small and easily missed, well we ended up having to ask and the gentleman made us feel very stupid like we should have seen that. Our rooms were ok, but not five star material, the free breakfast wasnt very good either, the only thing i would suggest this place for was location, its really close to power plant live, but i wouldnt pay for this place again.

  • This TripAdvisor Member:
    • Liked — I guess the location
    • Disliked — the staff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jiwdurando's Summary
Date of Stay: September 2008
Travelled with: Friends
Visit was for: Quality time with friends
Age group: 18-24
Member since: 29 July 2008
  • My ratings for this hotel are:
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location (e.g., convenience, views)
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Great food / Wine, Concerts / Music festival, Other
Was this review helpful? Yes No
Management Response
hotelmgmt, Manager
(Management representative)
26 Sep 2008
Thank your for recently staying with us and your feedback on our facility. We are continually trying to improve our guest experience through staff training and product improvement. I am pleased to inform you that we have implemented a new breakfast experience as well as preparing to begin a complete renovation of the property. Once again, thank you for your feedback.




Chris Burke
Hotel Manager
The Pier V Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £181 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Family extremely diappointed.”

Pier 5 Hotel

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1 of 5 stars
Massachusetts
28 Aug 2008

Web site noted room service. None at all.

Upon arrival, advised check in within 1/2 hour, due to cleaning.
4 hours later (luggage could not be checked in-so we had to remain in lobby and and hold) advised room finally cleaned and ready. We noted many later arrivals who were checked in.

For a 4 hour cleaning this room, it had a dirty tub (looked like animal hairs) dirty sink and the smell in main room was undescribable.

Air conditioning did not work. Account Access was not available (site kept showing available later).

Extremely disappointed/put a damper on whole trip.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
patrick1960's Summary
Date of Stay: August 2008
Travelled with: Family (extended)
Visit was for: Quality time with family
Age group: 35-49
Member since: 28 August 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location (e.g., convenience, views)
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check-in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
pet owners
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Outdoor / Adventure, Shopping, Sporting event, Concerts / Music festival
Was this review helpful? Yes No
Management Response
hotelmgmt, Assistant Marketing Manager
(Management representative)
16 Sep 2008
Thank you for your comments about your recent stay at the Pier V Hotel. I can assure you that I have spoken with my team to address the issues that occurred during your stay with us. We continually focus on improving the experience at our hotel and would welcome the opportunity for you to visit us again.



Assistant Marketing Manager
MJ Marketing/Meyer Jabara Hotels
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Check Rates
Average price*: £181 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Pier 5 Hotel

( 3-7 of 85 )
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Pier 5 Hotel Also Known As

Address: 711 Eastern Ave, Baltimore, MD 21202