I chose this hotel, situated on the inner harbor of Baltimore, largely based on price and location. Little did I know that courtesy and service made me especially happy I picked this hotel.
I was visiting Washington with two teenage boys, my son and a friend, and decided to take them to see Baltimore and catch a ball game. My husband decided to cut short a conference on the west coast and join us. Trouble was, he caught a red-eye flight and arrived at 7:30 in the morning, pretty tired. I called the hotel, explained the circumstances and asked if we could have access to our room at 8:30 am instead of at 3 p.m. The staff could not have been more understanding and accommodating, and gave us the room at the time we requested -- and didn't charge us a dime extra. The room was large and the beds comfortable, so my husband got the rest he needed before the game.
Only negative thing I can think of regarding the hotel was the pool -- it's kind of small, but a bigger problem, it only opened at 5 pm during the week and closed at 10. The hours were inconvenient, to say the least. But that's a minor point.
