The service, what little there was, was terrible. The table we sat at had just been cleaned off and wiped down, first thing I notice is my hands are now sticky and greasy. The food was hospital quality with a five star price. The Buffallo wings were average and that was the best part of the meal. I reallize it is a sports bar and with that comes smoke and noise but the non-smoking section was 5 feet from the room full of smokers with no barriers. After a brief look at the menu and the higher prices, youi expect to be getting great food and that was definitely not the case. As for the "signature" couscous, I wouldn't sign anyones name to it. My wife got a non-alcoholic mixed drink and the only thing missing was the alcohol because they charge full price anyway. It was by far the worst meal my wife and I have had in at least 3 years. Overall it was a terrible ending to what had been a great day in Baltimore. I just can't say enough bad about this place!

I had dinner here expecting it to be pricey. I left feeling like I had been mugged by people with fancy clothes. The food was fine, but nothing that you wouldn't find at any reputable steak house. Here's the thing, they don't have a complete menu, the football that serves as a menu doesn't have all the entrees listed. Instead they roll a cart over and make "a presentation". Now here is where you need to say alert, becasue if you choose something not on the football there is nothing to refer back to and the prices on some of the entrees go way beyond the prices on the ball. Bottom line I was charged $110 for a lobster tail and the total bill for two of us was $250. Now there are places I would pay that much for a fine dinner, and think it was worth it, but this wasn't it. I expressed my concerns and was politely ignored. My advice. Check with the hotel concierge and go somewhere else.

We went to dine in the up class steakhouse that is located in the Wyndham Hotel in Baltimore MD. The food and service was excellent. They give a nice presentation and explanation of the food and the quality of the food. The portions where large, we had a 32 oz. Prime rib and a 24 oz. Porterhouse. Made perfectly and checked on wellness by us on request of the waiter at the moment of serving. The downside is that all the sides are a la carte. There is a fee for each side you order. Our total check came to $140 for the above named steaks, 1 huge (double) baked potato, asparagus, a Cesar salad , a Main Lobster cocktail ,1 glass of red wine and 1 draft import Heineken. On the high side but that is to be expected from a high class restaurant.
The real downside is that we spotted a mouse running over the floor from one wall to the other. We notified management of the restaurant and they did come over and apologized. They also offered to move us to another table and the coffee and tea at the end of the meal was on the house. I am not sure is this was good handling from management. It did make us a little uncomfortable though.

We have given this place so many tries, but even with a whole string of "new management" it never gets better. Sit right at the bar, so at least you can get a drink (most of the time, anyway); at the bar tables and in the restaurant you'll be left hanging even for a beer. Expect an hour between order and delivery of main course. And most of the time, your appetizer will come out just moments before. Such a waste of a great potential sports bar. I have heard other Shula's do not suffer this same problem. This particular location is in a hotel, and I believe is overseen by the hotel, so perhaps that has something to do with it.