I recently stayed at Phoenix Risin with a few colleagues for a business meeting.
The pictures on the website are deceiving and the property is disgusting.
For starters -The property was unprepared for our arrival and the innkeeper provided several excuses but never offered a discounted
Upon entering the property, the innkeeper had all of personal items (shoes, clothes, etc) out in the junky foyer area. Upon our walk thru of the home which had lovely artwork, the rooms looked clean but was not. in-room Coffe makers with fungus in side, old bed sheets with holes in them.
The innerkeeper did not cook breakfast and kept a filthy kitchen that should be fined for several health code violations. She also eased dropped in on our private meeting and proceed to provide input interrupting our meeting. There were so many levels of unprofessionalism and filthy living conditions I couldn't ruin one's appetite.
Last but not least we checked out early due to inhospitable conditions and the innkeeper rushed downstairs to charge our credit card for 2 nights instead of 1 night in a sweatshirt and panties (Disgusting!!) singing her excuse song.
I would NOT recommend this property to anyone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Older Travellers, tourists
I do not recommend this hotel for:
Young Singles, An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, pet owners, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Business meeting / Event
Management Response
JOrrEsq, Owner/Innkeeper
(Management representative)
16 Feb 2008
First, this review and the following two (2) reviews were written (in November) by members of one group, some of whom met and spent one (1) night in the inn, although the entire group met here from 8:30 AM to 9 PM the following day/night. The reviews were not written by individuals who were guests of the inn on separate occasions. This is an isolated incident and not the norm for the inn.
We take guest comments seriously. If we didn't, we couldn't have stayed in business for eight (8) years (February 14 2008 makes our 8th year in business), getting GREAT reviews, REPEAT customers/guests, and NUMEROUS referrals.
There is a welcome letter in each room that as asks for guest comments - good and bad. So, we appreciate their candor.
We have reviewed their comments and taken the following actions. We now check expiration dates on items we purchase more carefully. We continue to buy and use only the finest high thread count linen. Also, we are constantly eliminating clutter. We also fired the cleaning staff and hired new people. Additionally, we have taken steps to ensure that there will be someone available to fix breakfast for guests when the innkeeper is unable to do so.
Finally, Phoenix Risin' is not a hotel. It is a bed and breakfast (B&B). Although we are part of the hospitality industry, B&Bs are much smaller -- usually homes/houses that have one (1) to five (5) guest rooms -- where owner(s) provide lodging (the beds) and food (breakfasts) to paying guests. They are considered to be much more cozy, friendly, intimate, luxurious, yet more comfortable than the average hotel.
In most states owners are required by law to reside on the premises. However, owners are allowed to determine the type of inn their
establishment will be (i.e., country, urban, resort or other type of inn). B&Bs may have themes, if the owner chooses; and the owners determine the amenities they offer (e.g., we offer in-room spa treatments, at an additonal cost; and we only use the freshest, mostly organic and local ingredients).
Phoenix Risin' is a three (3) story urban inn
(Victorian townhouse) that is in a historic area -- all the houses are at least one hundred fifty (150) years old. We decided to focus on ethnic art (African, African American, Haitian, and Native American) and that art is featured throughout the inn. So, each guest room has a different theme, based on the type of art in that room -- African, Haitian, and Native American. We want people to be comfortable being surrounded by art, and feel the awe, warmth, passion, and invigorating, yet renewing and spiritual power that beautiful art inspires.
We will continue to do everything within our power to make sure that Phoenix Risin' is a place where guests come to relax their bodies, rejuvenate their souls and return again and again.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC