This was my family's second visit to the Best Western on O'Donnell St., and it will be the last. We stayed there because of the shuttle service to/from Johns Hopkins Hospital where my father was undergoing an operation. However, unlike our first visit several years ago, the hotel shuttle no longer keeps early hours (if your operation is prior to 7:30 AM, you're out of luck). We had been told when making reservations that the shuttle ran 24-hours. Not so.

This hotel has seriously deteriorated in quality in the four years since we were last there. Would not recommend it for anyone who cannot easily get around on their own.

Other problems with hotel:
- Room not clean: found a long hair hanging out of the coffee maker.
- Housekeeping skipped our room for no apparent reason, and no explanation was given. By the time we returned (after 4PM), my father was convalescing on the bed and it would have been inappropriate to have housekeeping come in as they offered to do (after 4 PM!)
- 50% of the light bulbs were burned out in the room.
- Wireless service intermittent.
- A simple grilled cheese sandwich ordered in the restaurant came out cold and with a strange taste. Other food barely edible.
- Lobby bathroom out of order our first night there, which meant a trip back upstairs for elderly people.
- Hot tub not working in the "pool" area.
- Surly front desk staff the morning we checked out. A simple question was met with hostility and attitude.
- Very little service orientation at this hotel. Some staff are friendly enough, but it's clear that there is no real management of services. Definitely do not recommend eating at the restaurant unless it's the breakfast buffet (the only bright spot about the place).

We spent a night at this hotel to visit Toby's Dinner Theater and the service was wonderful. The lobby was very nice and the rooms were great. I actually felt at home with the staff. The shuttle driver that took us to the Harbor was very nice and fun to be around. We found it a joy to tip him for his service. (He never mentioned a tip to us). I would recommend this hotel to anyone. Although the bus terminal is connected to this hotel, you would not know it unless you look that way. I had 22 guest with me and everyone enjoyed this hotel. I will be returning.

For some reason, my excitement about attending the Stevie Wonder concert in Baltimore weakened my good senses and I didn't research reviews on TripAdvisor before booking this hotel! Imagine my surprise when I discovered that the bus terminal was attached to this hotel. Buses get a bad rap..and for good reason! The hotel itself wasn't terrible, but some of the lowlights were 1) twice calling to ask for towels, only to have to go downstairs to the front desk to get some 2) the maintenance staff coming in to move the fridge and microwave, but leaving the beds unmade, dirty towels on the floor, and trash unemptied 3) the shuttle driver informing us that we "should tip him" after remarking that he goes home at 11p (even though shuttle service is until 11:30p) and that he wasn't getting paid to pick us up 4) after being told to go thru the dining hall door to get to the gift shop, someone locked the door behind us and since the other door was chained shut (is that legal?), we had to scurry around the corner before Avon Barksdale rode the bus in from prison. The staff was courteous and not bad for the money, but I would NEVER stay here again.

I stayed here for one night when I had an appointment at Johns Hopkins. Although the Outpatient Clinic was a good drive away (taxi $15), the hotel offers a free daily shuttle service which is great.

The location of the hotel is great for drivers coming from out of town as it is right off the highway, close to a truck stop, McDonald's and a food court (could have healthier food choices though!). This Best Western is also adjacent to the bus terminal for those traveling by Greyhound.

Hotel room was spacious and very clean. Shower pressure was a little too low for my liking but seeing as how the bathroom was very clean, I didn't mind too much. I've attached a picture of the amenities found upon my arrival.

Buffet breakfast was plenty.
Staff very friendly and helpful.

Cons: The Greyhound bus terminal area could use a renovation and healthier food outlets would be nice. The store needed restocking in items such as milk and water.