My wife and I had to travel down to Baltimore for a wedding this past weekend. The wedding was held at Martins West which is almost in the parking lot of this hotel. We were prepared for the worst after seeing some reviews on hotels.com. We arrived and the gentlemen on the desk was very nice. This hotel has rooms that open to the outside like the old style highway motels. The rooms were comfortable and the carpet looked brand new. The decor was a little dated but other than that, the room was good. The bathroom had a cruved shower curtain and everything was clean. We walked to the wedding and I thought it was ok for the price. It is not a four star hotel by any stretch, but ok for 2 nights.

After booking on Hotwire, and reading the reviews on Tripadvisor, I was quite worried. However, the staff was courteous, the room was clean (with a definite oder of new carpet), and the complimentary breakfast was better than I expected. Obviously, they are trying to get their act together. I will return.

HORRIBLE, HORRIBLE!

This has to be the worst hotel I have ever ever stayed at in the past 10 years! The rooms had a horrible odor, the bathroom was dirty, the heating system is a joke (if you do decide to turn it on it sounds as if a tornado is about to hit your room), the bathroom was filthy (dirty shower curtain) and there was NO manager on duty over the holiday weekend! The girl at the front desk was incompetent at best. As far as I am concerned I could have spent the night at a bus station in a chair and would have been safer, more comfortable and above all SANITARY!

I urge the Best Western to first acknowledge that this location is truly part of their chain and second take the first plane to Baltimore, MD and see what they are advertising to the public as being a safe, friendly and clean hotel!

I am furious that I had to stay at this hotel! But when it is 20 degrees outside, you really do not want to move hotels at 2:00am.

I have just called Hotels.com and told them about my stay and informed them about all the complaints on this website. I asked "why would you continue to list this hotel as an option on hotels.com?" I received no reply. How repulsive.

We stayed here for one night during a business conference. We switched rooms several times because they either did not have adequate heat or smelled bad. Mind you this is after several hours of driving and a trade show with a two year old. When we finally settled for the smelly but warm room, with a non-working phone, it was 12:30 AM.
The continental breakfast was meager but worst of all the dairy products were not in ice, they were warm to the touch. I decided against eating anything when I found my butter pat was moldy.
The manager seemed to want to help but this hotel is so far beyond bad, I think they may want to just start over. At least drop the prices. If I knew this was a cheap, bad hotel that's one thing but we were under the impression this was a decent mid-line Best Western hotel.

Hot tips for the management:
1)Fix the heaters in all the rooms
2)eliminate the smells in the rooms
3)Make sure your food is being stored and displayed safely
4)the decor seems new and tasteful, hopefully everything else will catch up soon.