We stayed here for one night during a business conference. We switched rooms several times because they either did not have adequate heat or smelled bad. Mind you this is after several hours of driving and a trade show with a two year old. When we finally settled for the smelly but warm room, with a non-working phone, it was 12:30 AM.
The continental breakfast was meager but worst of all the dairy products were not in ice, they were warm to the touch. I decided against eating anything when I found my butter pat was moldy.
The manager seemed to want to help but this hotel is so far beyond bad, I think they may want to just start over. At least drop the prices. If I knew this was a cheap, bad hotel that's one thing but we were under the impression this was a decent mid-line Best Western hotel.
Hot tips for the management:
1)Fix the heaters in all the rooms
2)eliminate the smells in the rooms
3)Make sure your food is being stored and displayed safely
4)the decor seems new and tasteful, hopefully everything else will catch up soon.











