My 3 year old daughter and I accompanied my husband on a business trip in October and we were booked at the Tremont Park Hotel. In summary, many of the personnel had serious attitude issues (lacking any customer service skills whatsoever) and the rooms were dirty, smelled of cigarette smoke and had maintenance issues. Following are the details of our trip:

We checked in on Friday night and for 3 people, were given a small room on the second floor above the lounge. Although we requested a non-smoking room, the room reeked of "stale" cigarette smoke. The bathroom was very tiny and dirty (hair on floor and toilet). The sink was an old fashioned wall hung sink which is fine but there wasn't any vanity space for toiletries, etc (especially when there are 3 people booked to the room. We kept our toiletries on the floor.). The outlet was nowhere near the sink/mirror which made it difficult if you were using anything electric (i.e., shaver, hairdryer, etc.). We had a sofa bed for our child but there were no blankets or pillows in the room for the sofabed.

First night we called room service to ask for bottled water. We were told there was no bottled water in the entire hotel. One would think that if you are a hotel in a city and you run out of bottled water, it would be an easy thing to remedy.

On Saturday, I put a sign on the door to have the room serviced. Upon return, I noticed my daughter's baby blanket was missing. It must have been accidently taken with the bed linens. I called down to the front desk to report it missing and was transferred to a housekeeping line which no-one picked up. I had to call back to the front desk and request that something be noted so a search could begin. Instead of taking a note, she suggested I call back in the am to check with housekeeping who gets in at 8:00. I had to insist that they take a note and description of the blanket (the blanket was monogrammed with her name and birthdate so I thought this information would be very helfpul in locating it).. However, they were insensitive and there was no assurance on their part that the missing blanket was a priority.

On Saturday night, we had to return from dinner early since my daughter had a severe ear ache. In the hotel booklet, it states if you need help with medical emergencies, to call the front desk. We called the front desk to ask for help with finding a nearby pharmacy but they were no help whatsoever. We used the yellow pages (which they nastily referred us to) and called various pharmacies to find the ones closest to the hotel . So now, we have a sick child without her baby blanket in a dirty, smoky room with an insenstive hotel staff. By the way, don't rely on the area information in the hotel guide since it is not up to date and gives inaccurate information on open days and hours.

On Sunday morning, I had breakfast downstairs and asked if there was any luck with finding the blanket. They replied no but that they were looking for it. On late Sunday afternoon, I followed up with the front desk on the status of the blanket (now a different employee) who's reply was "What did they tell you this morning?" I thought this was a nasty reply to a normal follow-up question. Not once did they proactively call me with a status and each time I followed up with them (only twice a day), I received an attitude for it. We had our room changed on Sunday and requested a larger room that was not smoky (especially since we had a sick 3 year old). We were reluctantly given a larger room on a top floor but this room had maintenance issues (toilet was clogged, breakers would go out, etc.). Also, they offered no assistance with helping us move our luggage to a different room. In fact, we accidently left some of our toiletries in the bathroom and when I called down to ask if we could get them their reply was, "it is too late, the room was already serviced and rented out and the toiletries were probably thrown out. You can call the room yourself if you like and ask the new guests if they see them."

On the last day, the head of housekeeping was at the front desk when I asked for another status on the blanket. She interrupted and stated "Maam, my staff are good employees and they don't steel". I was appauled since I never accused anyone of steeling anything and told the woman that I thought it was a legitimate accident with the laundry service and was only doing my part in following up. She backed off at that point but I came to the realization I was leaving this hotel without the blanket and there was no chance of us ever getting it back given their lack of responsiveness to the issue while we were still guests. In fact, on my way out, I used the hotel restroom which is opposite the laundry room. I had to just check the laundry room before I left and the worker in the room helped me go through some of the shelves. To my surprise, there were many baby blankets. Unfortunately, not ours. Looks like they have issues with accidently removing things with room service and not returning them.

There were numerous other service issues and they all stemmed from nasty attitudes of specific staff.

In fairness, the dining room/kitchen staff was pleasant and the food was decent. However, I would never return to this hotel and would highly recommend that all stay away. My husband also informed his company so they never book at this hotel again.

The suite was not bad, but the pillows were hard and when I asked at the front desk for some softer pillows, I was told very sternly "all our pillows are soft". I was told not once, but twice. I have to sum up the attitude of about half of the staff we encountered as pretty nasty. I will never stay here again. Also, watch out for the cab drivers in Baltimore, lots of ours we rude and nasty too.

Hotel staff took good care of us from the moment we checked in, during our stay and upon checkout. We were upgraded from our Studio Suite upon arrival when the desk staff noticed how many days we were staying at no additional cost to a spacious one bedroom suite on the 11th floor. The room is spacious, comfy and having a kitchen is a plus when traveling with children. I highly recommend this hotel based upon service, rates, etc. It is within waking distance from the Inner Harbor, but they have a free shuttle also. I will definitely stay here again upon my return to Baltimore, MD. Check it out.

I stayed 6 nights at the Tremont Park Hotel and I found it quite nice. On the first hand the neighbourhood looks a bit shabby but actually its pretty nice, has charm and many good restaurants are around the corner (and an Irish pub).
For three persons they gave us a spacious two room apartment, with a full kitchen and separate toilette/bath room. Since we were working there as well it was a very good choice to have a living room and it didn't cost extra (when you book for three persons, the price was the same as for two persons). The service was o.k., nothing special. The rooms were clean and in a good condition. In total a good deal for the money.
In case I have to visit Balimore again I would chose the Tremont Park Hotel without hesitating. I