The hotel room was great. We stayed from the 10 of Feb to the 12 and loved the room. The night desk people were awful. We saw a couple banging on the desk for over 10 minutes trying to get assistance, and we actually had to find the desk people (who were obviously ignoring the couple) and tell them somebody was trying to get their attention. We left the do not disturb sign on the door to keep out room service the whole time we were there (probably the best idea ever). So we checked out (day shift is great, no complaints there) and got home and realized on of our bags had been left behind. We called the hotel and they shipped it straight over, no problem. Except when we got the bag anyway. Looked in the bag (that was in a nice sturdy box, thanks UPS) and saw a couple of things were broken and the most expensive thing in the bag (a pair of duel diamond earings) were missing. Big supprise. So long story short, keep your valuables locked up and don't let staff in the room while your not there, and maybe if you see one of the staff wearing duel diamond earings you might just know where they came from...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC