My husband and I found the Promenade via their website and were very excited to be staying there for some much needed time alone. When we got to the hotel, there were a bunch of frat boys (and their entourages) booking rooms. It took well over half an hour to check-in because their was only one person working the desk - on the weekend. We were aware that they were renovating, and were pleased with the looks of our room. Obviously we were the first to stay in the room, because there was a CONTRACTOR'S PUNCH LIST taped to the desk that had NOT been SIGNED OFF by the owner or the management. The television hadn't been programmed - and there were still tags on all the lamps. The room really wasn't ready for occupation, but we'd learn that later. To make a long story short - we had a SLEEPLESS NIGHT - due to a major party in the room above and next to ours (the frat boys) - the police had to invtervene. Then, just as we're drifting back to sleep OUR BED COLLAPSED!! After the third phone call (at about 3am - before the bed collapsing) Tommy offered to lower our rate. When I went to check-out the LOBBY WAS FULL OF VERY DISSATISFIED CUSTOMERS. The manager on duty (unfortunately, I did not get her name) was combative and just plain nasty. She didn't honor Tommy's promise and according to her, he didn't mark it in the computer. She did have a list showing our complaints - there were 2 pages from that one night. She basically told a room full of customer's "TOO BAD".
The deluxe continental breakfast - a brown bag with an apple, kid size yogurt, mini orange juice and a mini-muffin. We would have been better off at a low budget hotel. The only thing this place has going for it is the location. DO NOT RECOMMEND FOR ANYBODY.














