We stayed one night at The Promenade Hotel in Savannah. It was a disagreeable experience. Most travel sites give great reviews of the hotel. Our personal experience was not as wonderful. Our room only had 1 set of towels and when my wife called to ask for more she was informed that she had to go downstairs to get them. We spent the night with a cockroach in the room, there were no "do not disturb" door signs and when I asked the front desk person, he told me that there were and to go look for it! Only one positive note: the morning personnel were wonderful and helpful. Marcia (I hope I have her name correctly) and the hospitality lady.

My husband and I recently stayed at The Promenade Hotel over a long weekend. After reading some of the reviews we were very skeptical. Once we arrived and checked in, we realized we made a great decision. The hotel room was very clean and all of the staff was very friendly. This was also in a great location. We walked everywhere! We would definitely stay here again!

We stayed at the Promenade for a quick overnight on Memorial Day weekend. The front desk staff was really pleasant, giving us pointers on nightlife and restaurants. We walked almost everywhere, to the riverfront, galleries and to Club One which is almost right across the street.

The traffic noise was a bit much but the room was immaculate and the bed was really comfortable.

We contacted the hotel directly and made reservations to arrive on May 31st. After reading the reviews on Trip Advisor we were a little worried about staying for three nights, so we had made reservations at the HI Express just in case. We arrived at the property around noon, and we asked to check in early. The young lady at the desk checked us in and thanked us for choosing the promenade. I travel pretty often and I can't remember the last time a hotel staff member thanked me. We got to our room and it was great. The bed was fantastic, and the room just had a really warm feeling to it. My wife was impressed with the bathroom and couldn't stop talking about the great nights sleep she got. (She actually asked the manager where everything came from because as I later learned we are going to purchase the bedding package.) Needless to say we cancelled our reservations at the HI Express and stayed at the promenade. It was great and the staff was amazing. Everytime we passed someone on the staff we were greeted and I lost count how many times we were thanked. I told the manager that when I got home I was going to write a review of the hotel as a thank you for the great service.