First the good: the location, right off Bay St.; the classy lobby of oak, chandeliers, a grand piano, the quaint curb appeal and old-world look of the grounds, the very accommodating staff especially bellman, George, who has been with the hotel since 1946 (!) and has been featured on the Travel Channel, the pianist at afternoon tea; free parking at a secure, convenient garage. Now the disappointing: our room was very small, musty, and in need of a face-lift (although everything worked). So were the elevator and hallways. Maybe I'm being a bit tough but given the raves on Tripadvisor, I expected more.











