A pipe burst in the bathroom. After wading through water to get our things and it scaring my child half to death, we moved to the room next door. The phone and the microwave did not work. The airconditioner thermostat did not work. I was hot all night. I asked for their 100% satisfaction guarantee refund. The manager refused and credited my credit card $20. However, after filing a complaint, Choice Hotels did give me vouchers for $80 toward a future stay. I love Choice Hotels, but this one is below their normal standards, especially when you deal with the management. I will not stay here again.

We chose the Clarion, because it had an indoor pool, and our kids wanted to spend a couple of days swimming. Unfortunately, when we arrived we discovered that the pool was not heated. We asked at the front desk and were told that they would check with the manager, but the pool was never heated.
After our trip, I Emailed a complaint and got a reply back from the manager saying that their pool "is always at 85 degrees", and the problem was that I didn't know what a heated pool was supposed to feel like. I know heated pools, and this one was at about 75 degrees.
The hotel is relatively new, and generally clean, but does seem to be going downhill fast. Don't stay here if you plan on using the pool.

Practical location. Rooms are large with microwave and mini fridge. Necessary cleaning done, but if details are important to you, they need to step it up a bit. (dirty mirrors, dirty mirrors and treadmill in the workout room. It was stinky in there, too.) In spite of this, it was clean enough. We would stay there again.

PS- the majority of the staff seems unhappy. Maybe a management problem?

We stayed at this hotel on the trip that we take from Ohio to Florida. We have to small dogs that travel well. We found this hotel to be the best that we have stayed in with our animals. Herman, the receptionist was very helpful and curtious. Will stay here again.