Me and my family of four were passing through NY. We decided to stay in the Quality Inn. What we thought would be a pleasant motel was the biggest SHAMBLES we had ever come across.
At the reception stood a small dark Indian man. He was on the phone on a personal call. We told him that we'd like a room but he carried on talking on the phone rudely in another language for a few minutes. When he finally did speak to us in broken English he told us about the room. We asked if we could see the room. He RUDELY told us that we could either take the room or leave it. We reluctantly decided to take the room as it was late.
As soon as we entered the room we knew we had made a mistake. The carpet was FILTHY with what appeared to be fur balls of animal hair on the carpet. The STENCH from the bathroom was unbearable. The edges of the bathtub were covered in black MOLD and there was a smell of DAMP. We complained about the SHODDY room to the receptionist. Once again we were told to either take the room or leave the room. He then had the further cheek to tell us that if we left we would not be given a refund. At this moment he also thought appropriate to slag off the nearby Econo-Lodge which thankfully we did stay at the following night.
The Econo-Lodge I'm pleased to say was much better. The hotel had been renovated and was clean with plenty of amenities such as a fridge an iron and free breakfast.

So in summary
DO NOT STAY AT THE HOLIDAY INN IN ROME. It has to be one of the worst examples of a motel I have ever seen. The standards of hygiene were unbearable and so was the level of service.

My advice is to always check the room. Its not all about the name on the sign

All I can say is what a dump!

I walked in to the Quality Inn expecting a clean comfortable no frills hotel. What I got would make you shudder. There was black mold growing in the shower area. When I complained at the front desk, I was told that I could take it or leave it but they had no more rooms available (which I doubt, the parking lot was almost deserted). However, I would still be charged for the room.

I ended up staying, since it was after 10 pm and I didn't feel safe driving around town alone.

Around midnight I was awakened to the sound of racing cars on the street. (Not the hotel's fault, but still, the rooms are not soundproofed at all.)

I would not recommend this hotel to anyone.

Be warned - This motel will reserve a room on line that they do not have. While having my floors redone in my home we booked 2 rooms in this motel using my choice rewards points. Upon arrival I was told that they did not have that room type anymore, not that they were full, they just don't have queen smoking handicap rooms even though I booked one. I needed the smoking room because we had our pets and they only allow pets in smoking rooms and I needed the handicap room because my wife could not climb stairs and they have no elevator. The only smoking rooms they had were upstairs. The second room was for my son who can't be in a smoking room.
needless to say we were unable to stay. The rub is the hotel will only return half of my points. (12000 points for each room) Don't think Choice hotels will help you either they say they can only return to you what the hotel wants you to have. They state that I needed to call them that night, I waited till the next morning and that was too late.

I would not recommend that my dog stay at this location. I went for a weekend w/ my two children(both under 10, yet over 5) one of which is asthmatic. I requested a non smoking room recieved a room that was a smoking room with the sign off the door. I was quoted one price, but was overcharged $40.00 per night extra. When I questioned the rate, I was disrespected and threatened by the manager to have my room given to someone else for "more money." I requested an early check in when reservations was made. Upon arrival, because I questioned the rate I was told with attitude:"because of the way I am acting the room is available,but I won't give it to you until 3pm." Caught between a rock & no other place to go I said nothing else. When entering the room @3pm, the carpet was dirty, the shower was less to be desired of and the most stomach turning incident was to find someone else's toe nail clipping along the side of the bed. If anyone should have a bad experience at this "hotel" contact choice hotels and complain. I complained to choice hotels, who in turn contacted the hotel. I received a letter from the same person (the manager) who mistreated me and told me he apologizes for his staff. How angry was I??Traveling with children and being treated so unprofessionally is nothing but sinful.