I didn't even check in. The activity in the front lobby was enough to know better.

1- A man ahead of me had come in to fill out an application. The man looked fine to me. He was wearing jeans, but he was clean and well kept. The owner saw him, pulled the application away from him and told him he didn't like the way he looked and "We don't need your kind here". The /manager owner said he "looked" like a criminal.

3- There was a new person training at the front desk. I know she was new because as the conversation continued (while I was being taken care of by the other girl) she was fired. Evidently the new desk girl had a disability which required her to sit part of the time. She was sitting, typing at their computer and the owner told her that she needed to stand. She explained that she had a disability and it was not possible to stand for 8 hours without taking short breaks, but she could continue to work from the sitting position. The owner/manager told her that only "healthy people" were permitted to work there, she should have mentioned her disability during the interview and that she was being dismissed.

3- A guest complained that his room key would not open the door. A member of house keeping staff told one of the front desk people that they had been having trouble with that room for days, but nobody fixed it.

The guest also said he reported the problem earlier and had been issued 3 keys and the door still wouldn't open.

I would have thought they would have offered a different room, and would have had the lock fixed. However, nobody seemed to concerned.

I couldn't believe that all of this was going on right in front of me!

I have no idea what the rooms are like, but I didn't want to give my business and hard earned money to such a place

This is an update to a previous review I left on this site. I couldn't find a way to update an existing review so I'm writing a new one. My previous post was about my stay for the 2006 Utica Boilermaker.

When I left the hotel I left a comment card that I had filled out. I left numerous complaints and suggestions as to how they could better serve their customers.

A few weeks after my stay there I recieved a letter from the hotel. Instead of apologizing for a bad stay they instead claimed that everything I had complained about was untrue. This was a bit insulting and just goes to show how little management cares about improving this hotel.

Also, as I mentioned in the previous review the computer systems were down when I needed to checkout. So, the person at the desk took my email address to send me a receipt. They did send me a receipt and also signed me up for their "Choice Hotels" mailing list. Sorry but I did NOT sign up to recieve spam. Luckily I used a throw-away address.

We checked into this hotel last Saturday evening and stayed in the room all of 2 minutes before deciding that we had to leave - it was just that filthy and smelly and unsafe! First clue was the vagrants wandering the parking lot, second were the empty beer cans strewn around the parking lot, third was the fact that the doors from the lot to the corridors were not locked! A quick circuit of the hall let me know that some of the characters in the lot were freely roaming indoors as well.

Then there was the filthy carpet and torn, filthy curtains (opened to reveal a man in lot peering in!). And the smell.

We went to the desk and indicated we could not stay and asked for a refund due to the smell. Manager/owner was immediately incensed and started yelling at us that we asked for a smoking room and on and on. So we left and went to the Radison in Utica (very nice). Called Orbitz to get a refund in the works, they conferenced in the owner and he kept insisiting we had asked for smoking. Orbitz disagreed with him, as did our confirmation sheet: "non-smoking room". He insisted that "K' meant smoking, Orbitz tried to clarify for him that "K" was for king bed. To no avail, and it's now with Orbitz for resolution.

Oh, and for this pleasure the guy has the gall to charge $150 a night! For that price in a third teir city and with a brand name, you expect basic cleanliness and security. Not from this place. Avoid at all costs!

This is clearly a hotel to stay away from. The room was not very clean, but aside from that, it was in very bad shape, with patches on the wall, a terribly low ceiling in the shower/bathroom, and for some reason one of the beds in my room was damp, as if there was condensation on it, like there would be on a cold glass of water in a hot room. In addtion, and more importantly, the owner (or the person who said he was the owner) was extremely rude and unhelpful. I had just driven from JFK airport thru rain, etc. and after a long check in period, finally got to my room. I needed to get onto the internet asap, and called the desk for info on this. They informed me that the internet was wireless and that I would need a key to get online. I asked for the key and the owner/manager said that it was fairly long, and that I should come to the front desk for it. Well, unfortunately, I had taken off my pants and wasn't in the mood to walk all the way back. The manager told me that he would not read me the code and when I asked if perhaps someone would bring me the code, he said no. I got a bit angry, seeing as I was in a v ugly room and paying a high price, so he hung up on me. When I put on my pants and walked to the front desk, he did give me the key to the internet and was happy to tell me that he didn't ask me to stay at his hotel. It's an ugly place, with a terrible pool, it's not quiet, even tho the town is v quiet. There's really no reason to stay at a place like this.