Would like to say nice things. The location is central. Close to the freeway, but far enough to be quiet. Rooms decent, although a little small. Include microwave and refrigerator. Just spent 6 nights (two prepaid reservations - added a night before arriving). Breakfast my first morning, they were out of bacon, yogurt, and most of the fruit. Breakfast is 6 to 9, and I went down at 8. Emailed the manager (not on duty), who said they only ordered food once a week, they would be ordering the next day, and they had more guests than anticipated. The next morning they were out of plates and I had to use bowls. Plate issue was remedied before I left the breakfast room. Shower had very poor water pressure. Cold was marked as hot, and hot as cold. Water temperature very inconsistent. Would adjust comfortably, then it would suddenly go very cold, then very hot. Bedroom clock had wrong time and no background light. Gave up trying to adjust when I saw I could use the microwave clock. Internet was free, and fairly fast, but inconsistent. Also, when logging in with Internet Explorer, the big "Yes, I Accept" would change your computer so it logged into Google, not whatever you had chosen, so you had to log in to the small print "yes I accept" if you did not want your computer messed with. When I logged in with Chrome, it asked one or two very inane questions before you could log in. Bathroom amenities were second rate and did not include conditioner. But worst of all was housekeeping. I had late activities, so usually left around 11:30 A.M. First and second mornings were OK, except they did not refresh the bathroom amenities, and the second morning I still saw toothpaste on the counter, and it did not appear they had changed the bedding. Third morning I saw a sign on my door saying the Do Not Disturb sign was still out at 10:30 A.M., so if I wanted my room made up, contact the front desk. I was rushing out the side door at 11:30, so just threw the DND sign and the contact front desk sign on the bed, and left. There were still three carts in the hall, so I thought they might make up the room anyway. Did not happen. The 4th morning, same sign, except it said since I wasn't out of the room by 10 A.M.. This time I stopped by the front desk and ask for the room to be made up. It was made up around 5 P.M., when I was back in my room for a break. After they left, the toothpaste from the second night was still on the bathroom counter, along with a fly that had passed away a night or two before. They did refresh my amenities. The 5th morning, I had to check out, and check back in because of the two reservations. I did so before the noon check out, but at 12:30, when housekeeping knocked on my door, I was still in the bathroom, although I left within a half hour. There was no sign this time asking me to check with the front desk, so I assumed they would be back to clean my room. No such luck. So out of five nights (I left after the 6th), my room was cleaned normally twice, once on request, and not at all twice. It id not appear the bedding was ever changed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hello again 1000Mike,
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Thank you for taking the time to let us know about your stay here on Trip Advisor. I was pretty sure we cleared up confusion on housekeeping over emails, but I am more than willing to explain here again.
The first 2 days of your visit, housekeeping reached your room after you have left and removed the Do Not Disturb sign. As housekeeping does not reach each room everyday at the same time, on the third day they reached your room before you left for the day and was met with a Do Not Disturb sing. We do not enter any rooms with Do Not Disturb signs, but for your convenience, we leave the request for service notice on your door so that you can receive service by contacting the front desk before 2:30pm. Housekeeping will not go back to a room they have left a notice for unless otherwise intructed by front desk, which is the sole purpose of the request for service notice. As far as the bedding being changed, we have a Green Program in place at our property. There are 2 brochures in every room that inform our guests of what these are. The one in the bathroom states that if you would like fresh towel, simply place them upon the ground and we will refresh for you. Otherwise leave the towels hung up on the towel rack and housekeeping will leave them as they are. Also, bedding is changed every 3rd day unless otherwise asked or there was something wrong with the bedding, stains, holes etc. These programs save energy and water and is something we are very proud of and always encourage. I apologize that you missed these brochures explaining these programs and I will double check that they are still in place in every room.
If there is more you would like to discuss about these items, please feel free to contact me at 360-696-0411 or you can email me at firstname.lastname@example.org
Comfort Inn and Suites
This response is the subjective opinion of the management representative and not of TripAdvisor LLC