The customer service at the Heathman Lodge is EXCELLENT...They did more than just exceed my expectations. The staff was polite and friendly, my team and I were always greeted with a smile. When we booked the hotel we looked for a hotel that mirrored our own corporate beliefs. If you book at any other hotel you may want to reconsider. The amenities Accessibility and the staff will make you feel like you’re at home but with a special twist. My hat is off to the Heatham staff...I only have one thing to say....BOOK IT!!! Other hotels need to benchmark their service after the Heathman.

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This was a really nice hotel. We felt a little out of place as it caters to the businessman crowd. The restaurant in the hotel was very nice too.

My husband and my parents stayed at the Heathman Lodge for the weekend after reviewing the great reviews on TripAdvisor. The lodge is very lovely. We stayed on the fourth floor, the business level. The complimentary breakfast was a nice added touch. The rooms were spacious and quiet. We left the window open and could hear a little freeway noise but it did not bother us. We left the window open because we could not figure out how to turn off/down the air conditioner. We just unplugged it. Our only complaint about the lodge was the dinner we had our first night. We do not mind paying for a nice expensive dinner but when the food is just "okay" that does not leave a good impression on us. My dad had the lamb kobos and the lamb was overcooked big time! I had the cedar plank salmon and it was so salty I could not even eat it. My husband had the pot roast which he said was just "okay." My mom was safe with her large cesear salad. If you eat in the restaurant just be aware that the food is overpriced and not 5 star quality. We did give our recommendation to the front desk and they said they would pass it on to the chef. The front desk staff and the restaurant staff were very friendly. Regardless of the food, we would stay there again.

I stayed at the Heathman a few weeks ago for three nights. Price was right, location poor, room was large. Problems: new carpet in room - it took me three days to realize the headache I had each morning was from the new carpet and carpet glue, one of the sinks didn't drain properly, and the electrical plug by the desk didn't work - I plugged in my laptop for recharging one night, no charge the next morning. I wrote to the GM of the hotel after my stay - he offered to make sure I had a good time on my next visit. Big deal. I'll be looking for a different hotel next time.