This was a horrible stay. We booked this mini vacation for ourselves because the look of the Inn was lovely, quaint, New England, peaceful... just perfect. What we found were rude children running the place, whose English was terrible and who clearly have no experience in the hospitality industry. The head innkeeper who calls herself the general manager had no customer service skills and was probably the rudest person I've ever met in the industry. Her sidekicks were sloppy and not the least bit helpful when I asked for restaurant recommendations -- not to mention that I couldn't understand his English. This place should be ashamed of itself. Too bad the property is so lovely and conveniently located. The staff is horrible. I do not recommend this place. Hire a new staff and then I'd come back.

This is a really cute and comfortable B&B in Brookline... I stayed here for a couple of nights and it was very reasonable and extremely convenient. It's steps away from the T stop so it's very convenient to go to downtown. It's also within walking distance from Coolidge Corner (lots of nice shops, restaurants, supermarket, etc.--try the Upper Crust for an excellent slice of pizza and Anna's Taqueria for cheap and yummy Mexican).
The room itself was small and since my room was on the 3rd floor the ceiling was a bit low. But the room came with its own TV so it was useful in checking the weather etc. I liked the room's decor and it's kept very clean.
I really enjoyed the breakfast here, especially the home-made scones baked by the innkeeper! Super yummy. They also serve cookies and lemonade in the afternoon, which was a nice treat after coming back from a long day walking around downtown etc.

This inn is easily reached by public transportation but is located in a pretty and fairly quiet neighborhood off Beacon Street. It is convenient to Fenway/Kenmore area colleges and hospitals. Good restaurants, shopping and a movie theater are within short walking distance. The inn is a 3-story building with a large comfortable parlor, sunroom and outdoor sunporch on the first floor. Coffee, tea, cookies and other snacks and reading material are always available in the parlor. The rooms are nicely decorated with good quality linens, towels, robes and toiletries. At bedtime, a weather report, poem and chocolates are placed on the bed. Breakfast was delicious cherry bread pudding, apple cake, fruit, cereal, granola, toast, yogurt, etc. I was so comfortable, I hated to leave after one night. I would certainly stay here again.

The Bertram Inn is a lovely old inn - very clean and comfortable. The host who was in the office during our stay was very friendly and went out of her way to help us with our plans.... researching, providing maps, directions and even called one of her friends for a dance club recommendation. The Inn has a wonderful very large common room with a huge fireplace that was lit (real fire!) the whole time we were there. Our room was on the small side but very clean, comfortable, high cotton content sheets and wireless internet. Breakfast was delicious.and I am discriminating.... buffet style .. wonderful fresh fruit salad, amazing granola with nuts, dried fruit, fresh baked goods and hot pancakes. AS others mentioned, the T stop (subway) is 1 block away, so everything is easy to get to. Although you are a couple of miles from downtown, the amenities here are definitelly worth it. Coolidge corner is around the block.. with many restaurants also. I stay in many b and b's and this one, although, not a luxury inn, is a very good inn with a lot going for it. I would definitely return.