The check-in process was marginal, in that at first they did not locate our reservation. I had a printout of my reservation to provide the clerk to prove I had a reservation. We were placed on the ground floor next to the parking lot. February in Virginia is cool to cold and it was about 32 degrees Fahrenheit that night. The beds were foam, not the standard mattress. One bed was soft and the second was like a rock. The thermostat in the room was broken and pumped hot air into the room. By morning it was 83 degrees in the room. Durng the night we opened the sliding glass door, but this was dangerous because we were right on the parking lot and anyone could enter the room. Plus there was tremendous noise from the local restaurants. We left the next morning more tired than we arrived the night before.

I have stayed at this hotel multiple times, and have had problems the last two. Last week, we stayed there with family who came in for our wedding. The room was very warm and so we adjusted the thermostat in the room, which said 78 degrees. After 15 minutes, the room was still warm. We called the front desk to see if we could change rooms and were told by the front desk staff that this was not possible. (We had a rather sizeable room block there for our wedding-so this would have been a wise customer service choice).

Next, we were told that even though the room had individual temperature controls, THEY DIDN'T WORK! The entire hotel is actually controlled by a central unitl and it was set to heat for that night so we were out of luck. Then, the staff told us that we should just open our balcony door to let in cool air and let it stay that way if we wanted to room to remain cool. When we said that this wasn't a safe option, the staff told us that there was nothing that they could do because it was an older hotel and that we would just have to deal with it or open the balcony door. We asked for our money back to go to another hotel and were told no and that we could talk to a manager in the morning!!!!!!!

To the manager's credit, she did address our problem the next morning-but we had to go to the front desk and ask to speak to her, despite having left our number with the staff the night before to have her call us. She also apologized for her staff, but after a very warm night, with no safe option for cool air, we were not a happy couple.

There were further problems also- the hotel messed up the room block and get giving out the wrong rooms, and did not have things in the room as requested. Very frustrating, and very annoying.

Please-take your business elsewhere....better rates and deals in the area.

After reading the reviews on this site, I wasn't sure what to expect. But I was very pleased with my stay. The staff was helpful and courteous, the facilities were clean and new, the parking was excellent. I reserved an Executive King room. It had a tempurpedic bed and the nicest hotel hairdryer I've ever used. Everything in the room was brand new, including the carpet. My husband is a health inspector for another state, and he found no bugs or cleanliness issues at all. There was wireless Internet access that I easily connected to with my laptop, no box required. At about 1:30 am we were awakened by some rowdy wedding guests in the hallway. I called the front desk and a security guard immediately came down and politely asked the people to lower the volume. We stayed for two nights, and I will stay at the hotel again the next time I'm in the area. I don’t know how these other people had such terrible experiences. It’s almost as if they stayed at a completely different hotel than I did.

This hotel needs to be run over and be rebuild! The Hotel used to be a Holiday Inn, but they lost their flag. Now I know why! Never stayed in such an outdated hotel before! The room rate does not give you the value of service. The staff needs training, and the management is a joke! Do not stay here, go to a chain hotel, that is my advice!