When I called to book my room, the person on the other end was not very helpful and seemed like they weren't very interested in helping me. I was hoping it was just a fluke thing, but things went down hill from there. After checking in, we tried to find a parking spot, after driving around for a few minutes we asked where to park, and couldn't really get a straight answer. We ended up asking a maintenance guy and finally found a spot that we wouldn't have to walk too far to get to our room.
The rooms are in several different buildings ,and are reminiscent of summer camp. The rooms are pretty run down, and in need of a lot of maintenance. Our sheets were ripped, the shower was gross, and the mattresses are some of the most uncomfortable we have ever slept in. There was no phone, and the television only had two channels, ESPN and CNN. It would have been nice to have some type of min-fridge or microwave in the rooms, since no dining options are available other than the resort restaurant. Our room was also pretty cold, and wouldn't warm up even after turning the heat way up.
After paying over 200 dollars for a room, you would think that there would be more recreational activities included, but other than the pool and hot springs, all other activities are at least 15 dollars per person and most are a good deal more.
The pool building is old and poorly maintained, and the pool was absolutely disgusting! Old bandaids, hair, and wadded up tissues by the pool, old hot tubs that look like they haven't been cleaned in a while, peeling paint, and very tiny and gross changing rooms. If you want a locker you will need to have quarters. The hot springs were nice and a neat thing to see, but the walkway is very slippery. We spotted a few more old bandaids in the hot springs as well. Children under the age of 18 are not allowed into the hot springs.

This is not a place I would recommend to anyone, and the price of the rooms is outrageous for what you get. I have stayed in beautiful hotels in Alaska for less than half of the price. If you must see the hot springs, go for the day and pay 10 dollars for a day pass. The "resort" is only an hour from Fairbanks, so find a nice hotel there and drive in.

We had a lot of fun at the Chena Hot Springs Resort and it was much nicer than I expected from the reviews I read. The current owners took it over in 1998 from the State of Alaska which took it over from many previous owners who could never make a go of it financially. It is 30 miles away from the nearest power grid so they have to make all of their own electricity. They used to do it with a diesel powered generator, spending $1000+ a day. About a year and a half ago they installed a turbine generator that uses the geothermal energy from the hot water they pump up from the earth. The technology is cutting-edge and gives you hope for our energy future. The two men in our group (closet geeks) enjoyed the tour of the power plant, the greenhouse (where they grow their own vegetables even when it is -40 degrees outside) and the refrigeration system for the Aurora Ice Museum.
The Resort is an easy and beautiful 2-hour drive from Fairbanks. We spotted two moose right alongside the road.
We stayed in the Moose Lodge building which is much newer than the old lodges. I hear that it is usually reserved for tour groups, but I was able to book by calling the resort directly. It was comfortable and clean, but a little noisy especially when the Aurora Borealis viewers came in at 2am.
Soaking in the hot spring water was fabulous and relaxing. The food was good and the waiters were courteous and interesting. In fact, everyone we met was fun to talk to.
There are snow machines to rent (which we didn't do) and the ride in a dog sled ($50 for about 20 minutes) was a hoot. We thought the $15 per person Aurora Ice Museum tour was interesting and worth the money. They have lots of ice sculptures on display. We also enjoyed the $15 per person appletini.
You absolutely must take the aurora viewing tour for $75 per person. the 10pm to 2am tour is a rough 2.5-mile, 30 minute ride in a sno cat that takes you to a yurt on the top of a nearby mountain. Here you wait for the aurora borealis to show up. You have to be patient and sometimes it doesn't perform at all (like the night before we took the tour). Although it wasn't spectacular our night, we did see it around 2am and it was still awesome!
We went for the hot springs and to see the northern lights and we certainly were not disappointed.

Reservationist mixed up the arrival date for my room. Didn't have another room to accommodate at the same rate, however did have a "Deluxe" room to offer at double the price of the original room. Didn't offer the same rate, or any other perk for the mixup, even though it was admitted to be their fault. I was determined to stay either way so I accepted the "Deluxe" room at the unreasonable rate. When arriving at the "Deluxe" room, I anticpated something a little nicer. This is the room I would have expected for the original rate. It was a nice room and all, but nothing "Deluxe" about it. At any rate, the resort is world class for its hot springs, sled dog tours, snowmachine tours, and the beautiful aurora borealis. The front desk does offer a wakeup call when the lights are out. Also on the property is the amazing Ice Hotel with four rooms offered at $600 per night. Everything in the refrigerated building is made of ice, including martini glasses that are offered at $15 a pop with Stoli vodka. Well worth paying the extra money to stay the night, just wish we would have been accommodated a little better for their mixup in the reservation.

After reading the reviews of Chena, my friend and I were not expecting the best, however, I had heard really good things about the resort from the locals in Anchorage. We had a fabulous time! This is not a Ritz nor should it be! You are 60 miles away from Fairbanks in the middle of nowhere and it is the perfect place to just check out. Turn your cell phones off because you won't get a signal and being hardcore city girls, that was a welcome change. There is internet service but why the hell would you want to bring your laptop - Relax! The hotel was completely renovated, the food was great (definitely eat a salad - the lettuce they grow in the greenhouse simply melts in your mouth) and the custom made beds were unbelievable - right up there with the Hotel de Crillon in Paris. There was snow everywhere - it was like a winter wonderland. We hiked, snowshoed and then soaked in the hot springs. Staff was wonderful - a big thanks to Sandra, Marie, Patty, Rusty, Spencer and the facinating owner, Bernie, (ya gotta love Bernie) for making us feel so welcome and our stay so much fun. The entire resort is powered using geo-thermal energy - do that tour, it is so interesting! Our only ding is that the locker room area needs a facelift.