Staff is terrible. They gave us the wrong rooms and told us they did not have any of the rooms we booked. Then after I complained, they gave us one of the rooms correct. We found dirty underwear in the closet and cigarette butts in a non smoking room. They said they did have any roll aways even though we checked in a 3:00 p.m. In one room we had to sleep three in a bed. The pool area was not clean.

My wife and I had two days to spend in Fairbanks recently as we were visiting Fairbanks. We stay in probably 10 or 15 hotels a year as we are both retired and travel a lot. This was our first experience with this chain and it will not be our last! The service was great, the rooms were VERY nice and the location seemed close to everything we were going to. We expected an average hotel and we feel that we received WAY above average!! This hotel had obviously just finished renovation as everything was new. We had a great stay and would suggest this hotel to anyone needing a place in Fairbanks!!

I had a terrible experiance with the staff.
I needed assistence & called the desk 5 x without answer. I walked up to the front & the lady was on the computer not answering the phone. She then told me to find the housekeeping services myself....I just came out of surgery I am not going to track down their staff when its their job to do so.
Then I was left without a key while my family went out. I had to go out for a min & didnt want to have to walk all the way around after my surgery cause i didnt have a key for the door, so i propped it open with a can. The bald staff man was rude & told me I was breaking security, etc & that i could be evicted. I was going to go right back in & close the door behind me. Why would I compromise my own security as I am staying here.
The change of linen wkly is not adequte enough, house keeping did not come to our rm once & we stayed 3 days. Especially when pets are allowed or when you have children.
Upon realizing pets are allowed I also realized that was what was excercerbating my childs asthma.
I would not reccomend this place if you dont like being treated like an inconvenience. Or if you have allergies or asthma