I had booked a one night stay at this hotel and, upon my arrival at 7:30am, the front desk clerk was kind enough to allow me to check-in without having to wait for their 3:00pm standard check-in time or having to pay for an extra day/night. The room was clean, well-equipped (full kitchenette), and comfortable, including a better-than-average choice of channels on the TV (most hotels only have 9-10 channels and this property must've had at least 30!). Another front desk clerk I met was kind enough to share her experience about what it was like to live in Fairbanks. All in all, a great staff at a great hotel.

Hubby and I spent 3 nights here in early September. The bed was awesome, slept well. The staff helped us each time we asked. We really wanted to see the Northern Lights and one of the staff checked a website for us each day and told us the probability. We saw them our last night in Fairbanks after he told us a four in ten chance. Awesome! Continental breakfast is ok, not the best, but adequate. Pool was too cool (temperature wise), but hot tub was just right. Yes, I would definitely stay here again.

Staff is terrible. They gave us the wrong rooms and told us they did not have any of the rooms we booked. Then after I complained, they gave us one of the rooms correct. We found dirty underwear in the closet and cigarette butts in a non smoking room. They said they did have any roll aways even though we checked in a 3:00 p.m. In one room we had to sleep three in a bed. The pool area was not clean.

My wife and I had two days to spend in Fairbanks recently as we were visiting Fairbanks. We stay in probably 10 or 15 hotels a year as we are both retired and travel a lot. This was our first experience with this chain and it will not be our last! The service was great, the rooms were VERY nice and the location seemed close to everything we were going to. We expected an average hotel and we feel that we received WAY above average!! This hotel had obviously just finished renovation as everything was new. We had a great stay and would suggest this hotel to anyone needing a place in Fairbanks!!