As soon as we checked in upon arrival. The front desk told us that they couldn't find our reservation. I wasn't sure if it was the hotel's fault or Orbitz's problem (the website we booked on). I was pretty anxious and was afraid that we didn't have a room to stay. Luckily they said they had 1 more room left, but it was a smooking room. We had no choice since it was late and my husband and I were very tired. I would recommend to confirm your reservation during these high tour season in Alaska. The hotel room was soo soo as we got the smelly smooking room. The breakfast sucks. There's really nothing to eat, just some oats and a cup of coffee. I would not stay here again though.












