As soon as we checked in upon arrival. The front desk told us that they couldn't find our reservation. I wasn't sure if it was the hotel's fault or Orbitz's problem (the website we booked on). I was pretty anxious and was afraid that we didn't have a room to stay. Luckily they said they had 1 more room left, but it was a smooking room. We had no choice since it was late and my husband and I were very tired. I would recommend to confirm your reservation during these high tour season in Alaska. The hotel room was soo soo as we got the smelly smooking room. The breakfast sucks. There's really nothing to eat, just some oats and a cup of coffee. I would not stay here again though.

wow the staff was the best nice alaskan feel and it didnt kill my budget because alaska is expensive stay at the best western

When we arrived at Fairbanks by train and discovered that the B&B that we had planned to stay at had cancelled out on us, we were rather distressed. However, thanks to some very helpful Alaska Railroad employees and the manager of this Best Western, we were able to get into the last available room. They even covered the cost of our taxi to get there from the station! They were also very helpful in shuttling us to pick up our rental car the next day near the airport. Although the service was good, the rooms were rather basic and the location was not in the best part of town. Also, the hotel’s restaurant was not very good. However, they do have free wireless internet and we were able to use their laundry facilities.

We enjoy staying in Best Western hotels all over the country and I would have to say this is the worst one that we have come across. The halls and floors creak like an old pirate ship, the traffic noise from the street in unbelievably loud, and the television reception was terrible. It was 4:30 P.M when we requested another room but they said the hotel was full. I can only assume that the other guests arrived on foot because the parking lot was almost empty.
On the plus side, there was an air conditioner in the room, which is unique in Alaska. I was not expecting a five star hotel, but for $140 I would have liked more.