We flew into Fairbanks and waited for about 45 minutes for the shuttle from Best Western to pick us up. The girl who picked us up did not seem all that friendly and did not know the answers to a lot of our questions. The next morning, a man on staff drove us to pick up our rental car and he was very informative and helpful.
The hotel room is VERY basic, dingy and outdated. The hotel itself is not in the best area of town either. One perk was the "continental" breakfast. It was not your typical continental breakfast. It was more like a small hot meal, which was nice. We will not stay here again though:(

As soon as we checked in upon arrival. The front desk told us that they couldn't find our reservation. I wasn't sure if it was the hotel's fault or Orbitz's problem (the website we booked on). I was pretty anxious and was afraid that we didn't have a room to stay. Luckily they said they had 1 more room left, but it was a smooking room. We had no choice since it was late and my husband and I were very tired. I would recommend to confirm your reservation during these high tour season in Alaska. The hotel room was soo soo as we got the smelly smooking room. The breakfast sucks. There's really nothing to eat, just some oats and a cup of coffee. I would not stay here again though.

wow the staff was the best nice alaskan feel and it didnt kill my budget because alaska is expensive stay at the best western

When we arrived at Fairbanks by train and discovered that the B&B that we had planned to stay at had cancelled out on us, we were rather distressed. However, thanks to some very helpful Alaska Railroad employees and the manager of this Best Western, we were able to get into the last available room. They even covered the cost of our taxi to get there from the station! They were also very helpful in shuttling us to pick up our rental car the next day near the airport. Although the service was good, the rooms were rather basic and the location was not in the best part of town. Also, the hotel’s restaurant was not very good. However, they do have free wireless internet and we were able to use their laundry facilities.