Awesome B&B is not only the best deal in town, but we go out of our way to
make sure that our guests are treated well, as many of our reviews clearly
indicate.

Sometimes people make complaints and don't appreciate or acknowledge how Awesome goes of its way to help find alternative accomodations. I don't know 1 hotel in NYC that would take the time to help someone who does not have a reservation. We not only helped find another location, but found one at an affordable rate. To also accuse us of charging a credit card is just not true.

Unfortunately a small percentage of potential guest who make a reservation request on our site don't take the time to read our policies. When you enter in you dates of interest the next page opens with the below
information. (font is much bigger than below):

We make a reasonable effort to keep our availability up to date but the
availability display may have changed since we last updated. To make a
reservation request, click on the Room of your choice listed below. This will take you to an online form where you will be asked to enter your name and address, how we may contact you, and any special requirements for your
visit.

This clearly states the potential guest is making a reservation request.
After the request form is completed and sent, the following appears on the
screen, and the e-mail they receive:

Someone will contact you to confirm this reservation request. We make a
reasonable effort to keep our availability up to date but the availability
display may have changed since we last updated. If you need additional assistance please contact us at: Awesome Bed & Breakfast 136 Lawrence Street
Brooklyn, NY 11201, United StatesTel: 1-718-858-4859
Email: awesometravel@aol.com

Unfortunately a small amount of people assume that the have made a confirmed
reservation, they also assume their credit card was charged which is not the
case. Awesome only charged deposit, or pre-paid discount after we contact a guest. If people would spend more time reading before they enter their credit card details these kind of assumptions would not be made.

Awesome is always fully booked because we treat our guests like gold, and do everything possible to make them happy. If for some reason they are not, we wish them the best and try to make sure the have a smile on their face before the leave. To be a guest of Awesome you must have a confirmed reservation, not assume you have one.

To confirm a reservation once we receive a request requires a valid credit card. Explaining a credit card was declined to a card holder is usually a surprise to them. Although we may understand their surprise, we can not confirm the reservation request.