We just returned from a trip to New York City and had a good time in the city {yankees game,bronx zoo} but the hotel was a big disappointment ! The young man @ the desk was not at all friendly.I asked to talk to the manger of the hotel and she would only speak to me over the front desk phone.I said it would be better to speak face to face and she said she could not come to the lobby.I feel as a paying customer she should but the needs of the customers frist !They state onsite parking ,but we were told at check-in no parking available.The woman who set out the food in the am never wore gloves[gross] We called the front desk for a extra pillow and waited 1hour and still no pillow so we called again and was told VERY rudely it was coming ,but we never got it.
This hotel is not located near any subways.It is about 4 blocks away and not in the best part of town,we were very cocerned about walking with our 3 kids after dark.We will never stay here again and would not recommend it to anyone.












