We just returned from a trip to New York City and had a good time in the city {yankees game,bronx zoo} but the hotel was a big disappointment ! The young man @ the desk was not at all friendly.I asked to talk to the manger of the hotel and she would only speak to me over the front desk phone.I said it would be better to speak face to face and she said she could not come to the lobby.I feel as a paying customer she should but the needs of the customers frist !They state onsite parking ,but we were told at check-in no parking available.The woman who set out the food in the am never wore gloves[gross] We called the front desk for a extra pillow and waited 1hour and still no pillow so we called again and was told VERY rudely it was coming ,but we never got it.
This hotel is not located near any subways.It is about 4 blocks away and not in the best part of town,we were very cocerned about walking with our 3 kids after dark.We will never stay here again and would not recommend it to anyone.

Called ahead of time as i needed 1:00 check in . Was told no problem . Room wasn't ready so I changed and left. Got back, no room. told computer had lost my reservation. They relocated me to a hotel with twin beds. I'm over 6'. Hotel desk manager basically said, I had a room so why was I complaining.

Was looking for a simple, clean, no frills bed for the night in NYC and didnt want to pay Manhattan rates. Priceline came back with this place in Brooklyn... not my first choise, but whatwas I expecting for $149. Not to rehash what has already been said already, yep, the location is definetly sketchy and that is said from a guy who lived in Hells Kitchen for 5 years. I wouldnt go for a nightime stroll much past 11 unless you're looking to try out your new kevlar vest.... Aside from that, where else in NYC can you park in front of the hotel for free on the street. The staff was great. I think they must recruit staff from outside of Manhattan and with no prior hotel experience because they certainly didnt have the "your bothering me attitude" so prevelant in NYC hotels. Rebbeca and Steve and I think Teresa? (sorry) were great! Very professional. The room was typical for a Comfort Inn or Holiday Inn Express.. Nothing to write home about but it was clean and for NYC.. it was decent size. Perfect for a nights sleep. Yep, the walls are paper thin and if you're a late sleeper then expect the beep of the waffle maker to awake you... and please, "spray the waffle maker" or expect to be scollded by a nice lady who runs the breakfast counter... So aside from the location.. it was a good value for the money.. If your expecting the Plaza.. then look for a 5 star and expect to pay $750.. it is what it is.

Overall, I enjoyed my four days stay in the hotel. Except that there are nearly no parking space. If you can't find a parking spot behind the hotel, you can park your car on the street which is FREE. But watchout for the street rules, I got a $45 ticket parking on the street because of street cleaning. Just remember not to park your car on the street after 11am. Front desk staff are nice and helpful. In terms of safety in the area, I didn't encouter any problem but i guess if you didn't drive and are taking the subway, just avoid walking alone in the dark. But if you are driving, then it shouldn't be a problem. The room is small but just enough for two people, bath tub contains stain and hair in it. But at this price range for a room in nyc, I didn't really expect a high quality room.