My girlfriend and I stayed at this hotel from October 22nd through October 24th. The credit card we used to reserve a room for two nights was charged twice: Once as a charge for half our total that was supposed to be reimbursed if we did not arrive for our reservation, the other was the full total for our two night stay.

On Saturday, October 23rd my girlfriend and I were forced to use cash instead of our credit card to purchase dinner as our credit card was decline and we were unaware of the double charge made by the hotel until we called the credit card company. The night manager would not correct the matter so we were forced to correct it when we were supposed to check out of the hotel on Sunday, October 24rth.

On Sunday, October 24th we spoke to the manager explaining our situation. The manager refused to listen to our plight and kept confusing the matter. At first he said the extra charge was a curtousy charge to make certain our credit card was valid and that any charges would be reimbursed, then he said it was charged in because the hotel did not think we were going to arrive in time for our reservation, then he said that no charge was made to the card at all.

When my girlfriend said she didn't understand that business practice the manager said that there was nothing for us to understand. At that point he refused to talk to us, refused to give us anything in writing, and had to be reminded that we still wanted to be checked out of the hotel before he would complete our checkout transaction.

The customer service of this hotel is the absolute WORST that I have every experienced. The hotel practices inconvenience towards the customers for the convenience of the hotel. They will charge a credit card hundreds of dollars and will not admit to making such a charge or reimburse the money in any expediary manner, and they will victimize the customer by belittling them in front of other hotel patrons and employees.

When my girlfriend and I returned from our trip I learned from my credit card company that all the hotel manager had to do was call the credit card company with the hotel's vendor license and the money would have been returned to the card immediately. However, since the hotel chose not to accomodate my girlfriend and I, we no longer had the option to spend over $150 of our credit for own own wishes. Thankfully we didn't need that money to return home.

As for the hotel rooms themselves, we stayed in a room with a king size bed, mini-fridge, jacuzzi, and typical hotel shower and bath. The air conditioner rattled all night and the ammenities offered by the hotel are so sparse that they offer NOTHING that could compensate for the management's poor customer service.

I travel extensively for my job.I stay in hotels over 150 nights per year.In all my years on the road,I have never seen a franchised hotel/motel so dirty and filthy.This is a place that I would not feel comfortable in keeping my pet in.I would not stay here at any price.

my family and i stayed at super 8 in july. the rooms were hot. the staff was very rude and unfriendly. we are going back in nov. to gatlinburg but we will not stay at super 8!

We read the reviews about this Super8 and didn't beleive it. Well, its true. This hotel is absolutely terrible. Luckily, we got this hotel for free (price guarantee because we found it lower on Orbitz), so we weren't out anymore money. We ended up getting another hotel in the nearby town of Pigeon Forge (which was extemely nice and was the same price as this Super8 (if we had paid the $53.00 that was orginally quoted).
The real problems with this hotel was the hotel looked trashy on the outside, the hot tub was cold (about 50 degrees) and the pool was scummy. The room look clean, but smelled. So be prepared to pay for another room.