My husband & I were on a trip to NC and wanted to stay in Gatlinburg one night so we could visit the Smokies. We weren't going to be at a hotel much and didn't want to spend alot of money. I was hesitant to go here after reading the reviews. However, I was surprised when we drove by. The staff was extremely friendly and helpful. You could tell it had just been painted. He said the hotel had been sold, but had not changed names yet. At any rate, it was clean and economical. Better than the dumpy one at the airport in Nashville. You may want to check it out again.

Absolutely horrific experience--stayed on second floor. Room was noisy (something was rattling the entire night); in serious need of repair and maintenance (tiles beyond cracked in tiny bathroom; showerhead very low and shower curtain disgusting). Breakfast area was not welcoming at all and breakfast consisted of coffee and donuts. Needs to be razed and a different motel be built at this place--never been so disappointed!

Reading all the reviews below I think I was lucky. We stayed in room 123 which was clean and we had no problems with it.
We used the swimming pool which was OK.
The front desk people were not very friendly but OK.
This was our 2nd stay in a Super-8 hotel and the previous stay in the San Diego Sea World was terrible, this one was much better...

On 8/15/05, I stayed in a Super 8 Hotel in Asheville, NC. While there, the morning of the 16th, I made a reservation for that night for a Super 8 in the Pigeon Forge, TN. area. I made a mistake and reserved the room at the Super 8 at 523 East Parkway in the adjacent area of Gatlinburg, TN.

Upon arrival at the Gatlinburg, location, I told the desk clerk of the error. I told her I was at the wrong hotel. I even called Super 8's central reservation number from the lobby and the desk clerk and I both spoke to them about the problem.

The desk clerk was a rude, unsympathetic, Eastern Indian woman that insisted on holding me to their 48 hour cancellation policy. I had just made the reservation that same morning. Though it was early in the afternoon and they had many rooms open, she still insisted on a $25 dollar cancellation fee if I did not stay there.

I understand the reason for cancellation deadlines but this was ridiculous. This innkeeper was just taking advantage of a mistake. I was simply going to the other Super 8, 5 miles down the road in Pigeon Forge.

After some back and forth, I decided to go ahead and stay there and drive over instead of waste the $25.00.

This nasty acting desk clerk then put us in a room number 257 that was back under a walkway area where the window looked out to a block wall. This room was so dark one could hardly see to read in it. I first had to go back to the desk and make them repair the non-working light over the sink area. They had installed energy saver bulbs in all of the room's light fixtures that were to dim to even be practical for use. This was especially bad in this room because opening the curtain was little help under the dark walkway. When we went out, I purchased a package of decent light bulbs. To even have a reasonable use of the room, I exchanged my own bulbs in the fixtures until we left. Saving energy is one thing. This was pure nonsense.

It was no wonder that the room was not well cleaned. There is no way that the cleaning personnel could see in there well enough to do a good job.

I have stayed at a number of Super 8 hotels around the country. They are usually a good value. This was the poorest experience I have had at a Super 8 hotel.

I may be mistaken but this appeared to be an older motel of some other type that had been converted to a Super 8.