I was traveling with my mother and both of my children (ages 5 & 7) to my sister's wedding. At the last minute we decided to go one day earlier and stay in Gatlinburg. I wanted to be close to everything because my mother uses a cane and cannot walk a lot.

The front desk clerk who checked us in was very friendly and as helpful as possible. I really don't have any complaints about that.

As others have stated, the hotel desperately needs remodeled. I new it was not going to be a "4 star hotel" going in, but I didn't expect
it to be quite as bad as it was. The indoor pool area is very dark and was quite dirty. The only positive I can say about the room/
pool area was the beds were comfortable, which I did not expect.

Now comes the worst part. We arrived at the hotel around 7:00pm on Thursday night. After a 7 hour drive the kids were dying to go swim.
I dropped the kids and my mom off at the pool (they were the only ones there) and headed down the street to get us dinner. I got our dinner and headed back to the pool expecting a quiet relaxing meal by the pool.

When I opened the door I was obviously quite shocked to see probably 70-80 middle school kids running, jumping and screaming in the pool. My poor mom looked like she was about to have a stroke and my kids were sitting on the side of the pool. Obviously with this many kids in one very small pool it was not what I would call safe for a 5 and 7 year old. We did manage to stick it out and eat our dinner, but it was definitely not an experience I wish to repeat.

I did go to the front desk and ask to leave and get a refund, but of course that was not possible. Lukily for us the group had to be in their rooms by 10:00pm, so we went back to the pool after that for a while. According to one of the adults with the group there were 125 middle school kids staying in the hotel. Thankfully we were only there one night because they were not leaving until Sunday.

I will definitely not return to this Ramada and honestly I'm not sure
I will return to Gatlinburg. Unfortunately it seems everytime I go it
gets a little dirtier and now with the pushy people trying to get you
to come to their booths for "free tickets" I think I'll spend my vacations somewhere else. It's really a shame too because the area is so beautiful.

was a late arrival coming in the desk clerk cancelled our reservation after trying to autrorize the credit card before arrival. showed up around 1 am to find this out was able to get a room. the room was very dated the lightswitches and room was worn out holes in the walls. looked like the rooms were not updated in the past 35-40 years. at check out the desk clerks looked lost like they did not know how to run a computer.

The best place to stay in the Smokies!!!. Ramada Inn Is right in the heart of downtown Gatlinburg and the staff is great. The rooms are very clean too. You will love it here.

I have been staying at the Ramada Four Seasons for the last 15 years. The entire staff is friendly and helpful with problems or any questions that you might have. The rooms are clean and it's with in walking distance to everything downtown. I wouldn't want to stay anywhere else.