My husband and I stayed here on a long weekend vacation. The staff was super nice and even called the room 10 mins into the trip to make sure that everything was perfect. The room was SUPER clean and really nice. Our room wasn't very close to the elevator but was only three flights up, so we took the stairs. From our balcony we had a view of the main drive so we could watch the people and cars. We really enjoyed the location. It is close to everything. The restaurants, shopping and Ober. You can catch the trolley and I will take you lots of places, saving you money on gas. The hotel breakfast was ok. It was biscuits, gravy, eggs, and the typical continental foods. We had a great time.

We did not have a reservation when we checked in at this hotel but the staff was very accommodating to help us with a room (by letting us tour the rooms). There was a convention in town and only two rooms were left. The room was clean, included a balcony and for Gatlinburg this room was economy priced. This property was a little different from other Hampton Inns I have stayed at because it has exterior corridors.

Stayed here for one night as a Hilton Honors free night, prior to our chalet stay for the rest of the week. Located at the end of the 'strip' , it was easy to get to, had enough parking (which can be an issue with the large Expedition we drive). Check-in was quick, and we had a room with the view of the parking lot (hey, it was free)..There are some nicer rooms with better views of the small creek behind the property, that also face the OBER GATLINBURG lift, nearby. Our two bed room was crowded, but adequate, but there is NO DESK, just a table, which was minor since this was a leisure trip. Breakfast was very nice, and our late checkout request was easily okayed.. I would suggest one consider the back street, parallel to the main road, to bypass the stop and go main traffic, since it can put you from light (#6 (I think) to light #9 easily...and the hotel is right there. Overall, the hotel is old, like many along this area, very used, but was fine for our purposes..

My stay at this Hampton came off of a terrible experience at the Midtown Lodge a few doors down, so my rating may be a bit skewed. To us on this particular trip, this hotel was a savior! The previous room at the Midtown Lodge was dark, dingy, buggy, and lacked the view of the river. What a breath of fresh air to walk into this bright, clean room with a fireplace and the balcony actually over the river! The breakfast was wonderful and the staff great as well. A maintenance call to re-light the fireplace pilot was resolved within 10 minutes! Stay here in Gatlinburg! You get the location, parking, breakfast and a modern, clean room with a view to boot!