We just returned from another stay at this Hampton Inn. I was pleased to see some refurbishing taking place. Our room had brand new carpet and a brand new sink and counter with shelving underneath for storage. The recliner was replaced with a brand new chair and ottoman. The manager told us that every floor except ours had new furniture and lamps, and the final floor should be completed soon. Last May they just installed new mattresses in all the rooms.

So any travelers in the near future will have brand new furniture, sinks, carpet, and pretty new mattresses.

We had some noisy neighbors late one night (drinking and yelling until 2 am), but we reported it to the manager, and he was very firm that they didn't tolerate such behavior in this establishment and would talk to the guests directly. It must have worked because we didn't hear them again the rest of the week. So it was nice to know that the management takes such complaints seriously.

I still feel that this is the best place to stay in Gatlinburg!

Each year we have a conference in Gatlinburg in May

I called the day before arrival and asked about a refrigerator and microwave in the room. The courteous response - “No, but we can get you a fridge and there is a microwave in Lobby 24/7 - no gym, but lots of hills to walk”. (Only 1 gym in the whole area and I think he wants $15.day)

Arrival - Convenient enough for G-burg on the main drag - driveway sneaks up on you though - older style hotel with rooms exiting to exterior walkway - people should be careful at night on the back side of hotel as it is bordered by trees and is dimly lit same for the stairwells on the end.

At check in we were informed we were upgraded to a Jacuzzi Fireplace Suite! - sweet!

Staff was nice, polite, and down right fun

Breakfast - typical Hampton Inn - mainly Carbohydrates

Parking seemed plentiful - small spaces though

High Speed wireless available and it worked!

The room had am awesome gas fire place in the corner of the room - has a dial timer to turn it on - balcony opens onto the parking lot carpet is dreary, but the bed is super comfortable. It looks like new pine (light) colored furnishings... Jacuzzi is big - privacy is lacking as there is a folding door between the bedroom and Jacuzzi - room had a complete refrigerator/microwave/coffee maker set up. It appeared rooms were being upgraded, at least with new bathroom fixtures.

Downside
No desk to work at

Maid service - seemed to only make the bed, and not change the sheets they did refresh the towels - a piece of soap was still in the bathtub the next two mornings- coffee maker not cleaned nor were the excess used Styrofoam coffee cups thrown away, crumbs and lint were still on the carpet.

I took a pen and put a small x on the sheet near the bottom - it stayed all week - always makes me wonder if they change the sheets between different guests?

I would have given this hotel a 5/5 except for the maid service.

My husband and I stayed here on a long weekend vacation. The staff was super nice and even called the room 10 mins into the trip to make sure that everything was perfect. The room was SUPER clean and really nice. Our room wasn't very close to the elevator but was only three flights up, so we took the stairs. From our balcony we had a view of the main drive so we could watch the people and cars. We really enjoyed the location. It is close to everything. The restaurants, shopping and Ober. You can catch the trolley and I will take you lots of places, saving you money on gas. The hotel breakfast was ok. It was biscuits, gravy, eggs, and the typical continental foods. We had a great time.

We did not have a reservation when we checked in at this hotel but the staff was very accommodating to help us with a room (by letting us tour the rooms). There was a convention in town and only two rooms were left. The room was clean, included a balcony and for Gatlinburg this room was economy priced. This property was a little different from other Hampton Inns I have stayed at because it has exterior corridors.