The Hotel was 3 blocks from the main street which was great cause we could walk to everything. We booked a room with 2 beds it was on the creek and we could hear the water all night long! Very relaxing! The town was slow and we thought we wouldnt be able to find anything to do But the front desk staff was extremely helpful in helping us find stuff to do. They were also soooo nice! After going downtown we came back to the room and ordered from the little cafe they delivered it to our room. The shrimp was awsome! Then we went to the indoor pool and relaxed in the hot tub and sauna room. The Pool its self was really neat. It had a cave you could swim through. I would go back in a heart beat!

WHen I checked in I thougt this has to be nice because of the size of the place but, I was fooled the first room(162) I got was court side looked like a very bad Motel room from a horror movie!
I called to the front desk & told them there was no way I could keep my child in this place & they immediately moved me to Creekside room(212) it was better but the place just seemed dirty. I will never stay here again! I will definately not reccommed this place to anyone. We were in town 1-11-08 through 1-13-08 for a church convention And I must say the stay in this place was the worst part of my trip. We could not even shower because the bathrooms looked so unsanitary!! Had to go to a friends hotel to shower. I can't believe that there aren't some kind of health inspecters for these places. We have stayed in Gatlinburg several times & this was the WORST!

The pool was pretty but had some areas of mold on the ceiling.
I think this place is in serious need of a makeover!

My then boyfriend (my fiance now) booked one night Dec 2007 to stay during the Chrismas parade. We expected a half way decent place considering the money we spent. First off, when we went into the lobby to check in the front desk people were not friendly , they didnt even greet us, they didnt even look up they just kept on doing thier own thing while we stood there. We paid for our room and was handed the oldest looking room key I have ever seen, actually I have never seen one this old! We could barely get into the room (had to slam into the door to get it to open) the room was a non smoking creekside, however it was musty, dim lights, torn furniture, a bathroom you could barely turn around in, the bed was terribly hard and flat, outdated beadspread, when you shut the front door you could see through the door to the outside on one side, the fireplace looked like something from the jetsons (a big red disk shaped type thing, no instructions or warnings on how to use the thing, the back door that openend to a balcony over looking the creek , was old and outdated and you could see throught that door too (where the door is normally supose to seal when you shut it, I guess it was so old and settled it didnt seal). I was just not impressed with the hotel at all and I would recommed something a little closer to main street, we nearly froze to death walking back after the parade even though when I called they described the hotel not being that far away, maybe a 5 min walk, it was more like a 20 min walk!

My daughters and I spent 2 nights- Nov 30 and Dec 1 2007 for a nice weekend together. We wanted the in room jacuzzi and that came with a fireplace also which was nice. We expected it to be creekside but it over looked a parking lot.When we walked in there was a sofa bed , the jacuzzi , bathroom , a small frig and a small sink ,microwave and coffeepot. It had a king bed in an upstairs loft with adjoining bathroom. Nothing looked inviting or clean smelling.One small package of coffee with no cream or sugar. Two of us took the bed and two of us used the sofa bed. They were both bad.The sofa bed mattress was very thin and the bars across it made it extremely uncomfortable. For it to be warm downstairs made it very hot upstairs.The pillows were flat. The sheets and blankets rough. For the 2 nights it was about $270 and for that I expected decent at least. Will never stay here again.