I am disabled. I walk on Crutches. Let me tell you, you will never find a better place to stay if you are disabled. I have stayed in rooms in the building where the office is, and in the building at the back. Yes, they need to remodel, but, it is a convient place to stay. There isn't much to the hotel, but, Gatlinburg makes up for that!

My family stayed here during the Thanksgiving week. Wonderful hotel. We stayed in the newest building, toward the back. We had a great view of the mountains covered in snow. Got to sit on the balcony and watch the people from our room. Christmas decorations were pretty. Staff was nice, even giving us coupons to the restaurants. Maid staff was very friendly and the rooms were spotless. Located right in the heart of downtown Gatlinburg. We will definitely stay in this hotel again. My kids loved the indoor heated pool and jacuzzi. After a day of traveling and walking, this was a great way for the kids to relax. We loved eating at T.G.I. Friday's Restaurant located right next door to the hotel. LeConte, Thanks for the wonderful stay!

We arrived on Sunday night and found our room to be quite nice and large. We were on the top floor of the back building. We had a great view of the parkway and a private balcony. My family stayed in two other rooms and each of those had a microwave. The maids were extremely friendly and did anything we asked of them. We will definitely go back in the future! Others have said it isn't new, but it is clean and fit the bill for what we needed.

Since it's just across the Parkway from the Convention Center (which was very convenient for us) we have stayed here for the third & last time. Twice we were in the mid-level building, which is really run down. This season (2006); based on the comments of other reviewers, we stayed on the 3rd flloor (no smoking) of the tower at the rear of the property. The room rate was more, but it was better than the mid-level building. Not great, just better.

Our room had two beds, a small fridge, two sinks, one inside the bathroom and one out; as well as a private balcony with two cheap, flimsy, plastic chairs. That was the good part. For the bad; we found the room was some what shabby. The carpet was stained, wallpaper was falling down in the bathroom, the vent fan was very noisy, the bathrooom ceiling had toilet paper stuffed into holes to hide them and the doors had chipped paint & dents. But what upset me the most was the 40 watt light bulbs used in a $120/night room. To me, that is the height of penny pinching by the management.

If you're not picky & easily satisfied with mediocre accomadations, the rooms are OK. The house keeping staff is very good. Just leave them a tip on your first day and they will take good care of your room. And by the way, tasteless coffee & cheap supermarket doughnuts hardly make a Continental breakfast.

As one reviewer put it "A five star hotel it is not, but this is Gatlinburg not the French Riviera". Regardless; in a town where most of the hotels are shabby & over priced, there are much better values on the Parkway near this location. With a bit of shopping, we found that several of the major chain hotels may charge a few dollars more, but they include a full hot breakfast (which for two people will set you back $20 in this town) and a big plus, they are much cleaner & more pleasant for some one who enjoys a pampered outing.