We booked a a family suite. The room had not been cleaned there was dust along windows floors especially in bathroom. We found bugs in tubs and a filthy floors the carpet had not been cleaned and nails were coming out around edges.. To top it off when I pulled back the bedding the king size bed had urine in it. Wet urine with yellow stains! We brought the hotel clerk into see it and she smelled it and could not believe that the maid had left the room in this condition. I advise anyone who might want to stay here to check your room before paying. as they have no refunds. Our hotel clerk transferred us to another room and that was dirty as well it had not been cleaned it was dusty and there were black spots on the sheets, we also discovered that the carpet next to the bed was wet from what I do not know but I can tell you that the room needed to be aired out it had a strange smell to it.

Our family just got back from four nights at this hotel. The room wasn't horrible, but could have been cleaner. The staff was friendly and helpful. Maid service(cleaning) could be improved.
The T.V. remote needed reprogramed three times for no apparent reason and the toilet ran our last night there. The indoor spa worked great and the location to the entrance of the park couldn't be better. This hotel is right on the river, but don't be fooled its more like a stream. Next time I will spend more money and stay across the river at the Bear Skin Lodge or the Clarion looked real nice. If this was the only place I could get reservations I wouldn't be heart broken. For the money it was O.K. don't expect a lot

What we did like about the hotel was the location. We loved going into the national park and doing all of the trails. It was right next to the park, so that was great. Also, close to Ober Gatlinburg which was fun. The parts we didn't like: the carpet was dirty and torn. Bathroom was very dirty. The whole place needed a makeover. The continental breakfast included Little Debbies snacks. It was laughable that they would consider this a continental breakfast. We were bringing our dog, so we really couldn't switch, but next time the dog stays home and we will stay at a nicer hotel.

We were put into a room across the street and behind another inn. The room was old and look as if it was a place to take someone that you didn't want anyone to see you. DON"T BOOK ANY rooms from the Family inns WEST.